bullseyekindaguy
Former logistics/guest experience intern!
- Joined
- Sep 25, 2013
- Messages
- 308
I'm not proud to admit this...
When I was completing my extended internship, my 'project' was to 'fix' the frontend. We were a ULV store with a GSTL who wasn't operating at her highest potential.... She was very buddy-buddy with the frontend people, and routinely allowed them to walk all over... To the point, that many things weren't coached and we had several people who probably should have been let go. Our service scores were red, and since I, at the time, had drank the Target Kool-Aid happily agreed with the STL to get things changed.
Things were going good.... GSTL was starting to coach people, the team was starting to recognize her as a leader, and the ETL's and TL's started respecting her. She started becoming the leader we knew she could be..
But we had one service TM who was rude, and the GSTL for whatever reason wouldn't coach her... The particular TM was rude and very confrontational.. As such, I decided I would help get the coaching rolling on the TM. One morning, I was in covering the cash office (because I was an intern/LOD/GSTL who also did cash office... That was fun!) and the rude TM was covering service desk. She called me out a couple times to help her a few times... And she was EXTREMELY rude with guests. If they would ask her, "how are you?" she would reply, "I'm tired. I don't know I came into work today. I hate my job." And other colorful phrases... I asked her to stop, but she kept going.
So when I was done with cash office, I watching the front lanes... It was a slow day. I overheard her complaining to a guest again.. I went over to the desk, and said, "You know, if you are really tired, just go home. If you are going to continue complaining to guests, just go." She did.
The next day... She returned. The GSTL pulled her into the office... Gave her a documented coaching her for the complaints to the guest, and gave her another for leaving early. "But you said I could!" And I said, "I never said you COULD, I just said go home. You left a shift early, and that's an automatic coaching." Next day, she screwed up again (refused to cover a Food Ave. break), and she was coached again... Day after that, she submitted her two week notice.
I know she was rude, but I now see it was completely wrong to bait her like that, just to get another coaching on her. I swear, target cool-aid turned me into some retail management monster... Glad I left!
When I was completing my extended internship, my 'project' was to 'fix' the frontend. We were a ULV store with a GSTL who wasn't operating at her highest potential.... She was very buddy-buddy with the frontend people, and routinely allowed them to walk all over... To the point, that many things weren't coached and we had several people who probably should have been let go. Our service scores were red, and since I, at the time, had drank the Target Kool-Aid happily agreed with the STL to get things changed.
Things were going good.... GSTL was starting to coach people, the team was starting to recognize her as a leader, and the ETL's and TL's started respecting her. She started becoming the leader we knew she could be..
But we had one service TM who was rude, and the GSTL for whatever reason wouldn't coach her... The particular TM was rude and very confrontational.. As such, I decided I would help get the coaching rolling on the TM. One morning, I was in covering the cash office (because I was an intern/LOD/GSTL who also did cash office... That was fun!) and the rude TM was covering service desk. She called me out a couple times to help her a few times... And she was EXTREMELY rude with guests. If they would ask her, "how are you?" she would reply, "I'm tired. I don't know I came into work today. I hate my job." And other colorful phrases... I asked her to stop, but she kept going.
So when I was done with cash office, I watching the front lanes... It was a slow day. I overheard her complaining to a guest again.. I went over to the desk, and said, "You know, if you are really tired, just go home. If you are going to continue complaining to guests, just go." She did.
The next day... She returned. The GSTL pulled her into the office... Gave her a documented coaching her for the complaints to the guest, and gave her another for leaving early. "But you said I could!" And I said, "I never said you COULD, I just said go home. You left a shift early, and that's an automatic coaching." Next day, she screwed up again (refused to cover a Food Ave. break), and she was coached again... Day after that, she submitted her two week notice.
I know she was rude, but I now see it was completely wrong to bait her like that, just to get another coaching on her. I swear, target cool-aid turned me into some retail management monster... Glad I left!