- Joined
- Aug 19, 2019
- Messages
- 33
A woman came into the store yesterday and asked me to hold a blender for her, as there was only one left and she didn't want to put it in her cart because she had a lot of shopping to do. I told her no problem, took it up front, and put a sticky with her name on it on the product. Thought all was well.
Well someone ended up taking it and putting it back on the shelf as a Go Back. Obviously the customer complained, and the manager told me that we do not hold items for guests like that, which is strange, because my TL told me that we do. So, what's the correct procedure?! Do we hold items or not?!
Well someone ended up taking it and putting it back on the shelf as a Go Back. Obviously the customer complained, and the manager told me that we do not hold items for guests like that, which is strange, because my TL told me that we do. So, what's the correct procedure?! Do we hold items or not?!