Yea but guests always complain about cashiers that is why im worried how can I get to do hardlines or electronics or market.???
Not all verbal warnings, or "coachings", are documented. But we're supposed to have a seek to understand conversation, then ignore what the TM said, and deliver a coaching conversation anyway. Then we document what was said and how it will be corrected.
Seek to understand should always be the first and hopefully only step. Coachings should be used for repeat offenses that add up to a CA or FW.
I documented my conversations and kept them in my own locked file cabinet. Then if I saw improvement within a month I shredded it. A coaching isn't supposed to be negative; just a tool to improve opportunities.
It sounds like you got a ca. Based on your postings, screams a bad attitude.I disagree sales floor is easy and yea cashiers do get bitched alot about and as for what hardlines master said you cant be more worng even my gsa lod and gsta all said i good customer service just people bitch about things that I have no control off. Also how can I get transferred because people said this stays on record till 6 months.
Btw, I got coached for compliance on lunch and I am still freaked out about it. But I guarantee you I will never hit compliance again!
Ca is a corrective action.What is a c a? The
Every time I have made a mistake on a job, I have learned something and I keep it in the back of mind as a warning. Life is all learning every single day, I have made mistakes that I obsess over until I work it out in my head to accept it, learn and move on. Forgiving ourselves is so hard. Don't think about l o d or customer or g s t l . I know it is easier said than done, but just think about your behavior. That is the only thing we have any control over.
I can tell this has really upset you, and I wish you well. Soon it will be a distant memory if you live and learn. Have a good weekend!
Btw, I got coached for compliance on lunch and I am still freaked out about it. But I guarantee you I will never hit compliance again!
I disagree sales floor is easy and yea cashiers do get bitched alot about and as for what hardlines master said you cant be more worng even my gsa lod and gsta all said i good customer service just people bitch about things that I have no control off. Also how can I get transferred because people said this stays on record till 6 months.
It was not a ca so sorry no and how can I get more hardlines shifts instead of cashier shifts.