As an LOD, these are the expectations I set (Time including helping guests. Given strong TM's and a moderately-shopped store. Pulling pegs forward, bringing everything home, making 'walls,' touching endcaps, picking up strays):
A (HBA/Cos/Pets) - Longest. Should take no more than 2.5h with two people. I'll take go-backs out to them as they work sometimes, in which case I can understand it taking longer (potentially the entire 4 hour shift because it's so heavily shopped)
B (Cards/Stationary/Kitchen) - No more than 1h. This should be done quickest, I give TM's other blocks to zone along with B.
C (Domestics) - No more than 1h.
D (Furniture/bedding/etc.) - No more than 1h.
E (Toys/SG) - Depends on time of year. 4th quarter I like to have one person in E their entire closing shift. With the help of our electronics TM, zone from SG to toys should be completed in around 2.5-3h and go-backs should be done by the end of the night.
Seasonal - Again, depends on time of year. Holiday set the first half of November is nearly untouched throughout the day, so I'll send in TM's to do quick zones as they finish their blocks. December is another question though...I'll have one person inside seasonal for their entire shift on zone and go-backs, leaving heavily shopped areas for the last hour. Around this time of year I'll send TM's either here or to Toys to help when they finish their zones.
As people finish I will put them wherever our biggest ops are. In the perfect close I'm able to trade zoners go-backs (for their blocks) for their stray carts throughout the night so that everything is sorted and bins at GS are empty at the end of the night.
Now although I set these expectations and follow up with TM's throughout a closing shift some of them fall short or end up taking a ridiculous amount of time . Ex. The other night it took one of our seasonal TM's THREE HOURS to zone B.
Of course, I don't expect everyone to meet these marks but it helps give a perspective on where you're supposed to be at what times so you can set goals for yourself. That's why you get those awesome LOD's that are like "_____ DO YOU COPY? HOW'S THAT ZONE COMING? WHERE YOU GUYS AT IN THAT ZONE? DID YOU KNOCK THAT BLOCK OUT YET? AM I ANNOYING YOU YET? NO? HOW BOUT NOW? ..NOW??"
ardon: