Jiminy
I'd like to order 1 large person with extra people
- Joined
- Aug 19, 2015
- Messages
- 127
So I officially began my training the other day and (naturally) I have questions. And yes, I have read the guides here and I've been reading threads from new hires, but I still have questions and would appreciate personal help and feedback. I do apologize in advance if any of these questions have been asked before. And I apologize for for the lengthy post.
To make it easier, I'll divide and number my questions.
1) If I have questions about anything, who would be the best to contact? For example, if I'm zoning or running gobacks (I was told that this is pretty much the majority of what I'd be doing, along with helping customers) and something comes up (could be customer related) and I have no idea what to do... is it okay to use the walkie in a situation like this? If so, who should I walkie?
2) When my trainer went on break, he let me to do some gobacks by myself (which I offered to do), but I was really slow and like 30% of the stuff I couldn't find the place for. Even when I scanned the item with the mydevice there would be no info about its whereabouts (usually dvds). What do I do with these items? Other than just placing the item where it "might" go. Also, there was a $200 smartwatch that I could not find the place for (even my trainer couldn't find the correct place). What is the procedure for something like this? I asked my trainer, but I couldn't really understand his answer, he just put it back in the "goback cart"
3) Would people understand me being slow/not knowing a lot of stuff while I get used to everything? Or will I be criticized as soon as I'm done with training, (I guess this is pretty "ASANTS")? But what are your experiences?
4) How long did it take you guys to get used to everything? Memorize where everything goes / know where something is / know what to do?
5) I seem to have been hired for hardlines, but also electronics, cashier, and even softlines? So pretty much a "jack of all trades" - this is normal right?
6) When a shelf is empty, I was told to "flex" but not really bring out stuff from the back because there are separate people that do that?
Note to mods: I guess this can be merged with the salesfloor guide once questions are answered.
I'll probably have more questions as training day 2 and 3 commence so please bear with me guys.
Oh, I should probably mention that we are a low volume store.
Big thanks to everyone that replies.
To make it easier, I'll divide and number my questions.
1) If I have questions about anything, who would be the best to contact? For example, if I'm zoning or running gobacks (I was told that this is pretty much the majority of what I'd be doing, along with helping customers) and something comes up (could be customer related) and I have no idea what to do... is it okay to use the walkie in a situation like this? If so, who should I walkie?
2) When my trainer went on break, he let me to do some gobacks by myself (which I offered to do), but I was really slow and like 30% of the stuff I couldn't find the place for. Even when I scanned the item with the mydevice there would be no info about its whereabouts (usually dvds). What do I do with these items? Other than just placing the item where it "might" go. Also, there was a $200 smartwatch that I could not find the place for (even my trainer couldn't find the correct place). What is the procedure for something like this? I asked my trainer, but I couldn't really understand his answer, he just put it back in the "goback cart"
3) Would people understand me being slow/not knowing a lot of stuff while I get used to everything? Or will I be criticized as soon as I'm done with training, (I guess this is pretty "ASANTS")? But what are your experiences?
4) How long did it take you guys to get used to everything? Memorize where everything goes / know where something is / know what to do?
5) I seem to have been hired for hardlines, but also electronics, cashier, and even softlines? So pretty much a "jack of all trades" - this is normal right?
6) When a shelf is empty, I was told to "flex" but not really bring out stuff from the back because there are separate people that do that?
Note to mods: I guess this can be merged with the salesfloor guide once questions are answered.
I'll probably have more questions as training day 2 and 3 commence so please bear with me guys.
Oh, I should probably mention that we are a low volume store.
Big thanks to everyone that replies.
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