This might be the dumbest rollout I have seen in years. 3 days of task list driven research and two of them are truck days. No scanning till your truck is worked and backstocked. So that will pretty much be 1 day of research for most stores if you follow the program. You are supposed to scan all of hardlines in 1 day. 4x4 walks followed by outs scans, who exactly will pull and push these since they drop as non priority EXF batches. Somehow the 4x4 walks are supposed to super zone the whole store then you bring an army of non instocks people to to do count adjustments. My guess is after 2 weeks the count adjustment reports will be so big that your APBP will shut research down because their numbers will skyrocket. Honestly this system was designed by people who do not want stores to do any research, so Canada stores won't look so bad because our stores will have shitty instocks too.
What would have made sense was to drop a whole store task list every day and let stores decide where to scan based on their needs with all the filters in play that the task list provide. Do 4x4's in areas where zoning is always an issue(toothbrushes for example) and lets your instocks team focus on larger areas where zoning isn't an issue. I like the dot idea, it forces you to concentrate on out of stocks with no dots that probably require count adjustments to be made which is what an instocks team is built for. Any team member could key zero on dotted out of stocks for the purpose of label drops if you don't believe in the auto replenishment idea( which this system counts on).
The bigger issue our company has created is the balance between shortage and having merchandise to sell our guests. If you zero out three misplaced tubes of toothpaste because the home location is empty and no backroom location exists and you find them the next day what has actually occurred. Well you ordered a case pack of toothpaste to fill the home which will arrive soon to sell to your guests. In between that time you have 3 things of toothpaste to sell until this happens. What you have not done is create shortage. Only someone in the dying AP pyramid would view this as a negative store consequence. Not only is this not shortage, you have extra toothpaste to sell because they are in fact in your store. That is the reality of how this effects a store as an is stocks issue, it solves it in favor of selling merchandise.
As a count update dollar shortage issue it accumulates on a report, along with count updates done for theft, mispicks corrected and merchandise you need to update that never was received by your store that was acknowleged by your DC as being sent on a truck. All of this adds up on a weekly basis and can look very scary if they are real loses to the company in dollars at the store level. Now lets be honest here, I have not seen a rollout where stores make any effort to catch mispicks or challenge their DC's for merchandise they were charged for and never received. As a company we see these issues as simple reporting errors, we still have the merchandise in a DC somewhere so its not a financial loss to the company. Correct it at store level and move on, it gets fixed when your store does a physical inventory at the end of the year.
But have an instocks team member make an count adjustment error and the suddenly the company is on the verge of collapse, so stop trying to fill your shelves with the process you have to do it. This is the only area AP people can show any results on store shortage outside of DC error and theft. Ask yourself what a vendor area would look like if we made them account for every bag of chips every week or they could not bring any new stuff in the building because thats what our store shelves look like now. Does this new rollout create error free count adjustment in stocks? What you'll have is even less scanning being done than whats occurred over the last six months, just run a pull types report and you will see how much drop off has occurred.
Until someone high up in HQ wakes up here we will basically become like Big Lots, just throwing whatever shows up on a truck someplace and remerchandising it, losing sales because you never have the items people want to buy because thats the items missing on your shelves and your making no effort to get them back in stock. Read any business analyst you choose comments on whats happened in Canada and US stores and they say the same thing, we have terrible instocks at our stores. So about the rant here folks, but I just listened to our corporate earnings webcast and I guess I wished someone would have said this there were it actually would have gotten someones attention that isn't drinking the kool aid.