So, let me preface this by saying that I absolutely love the InStocks position. Making sure the guest has access to products while remaining independent and flexible enough to aid other areas of the store in their times of need is perfect for me.
However, I've been doing less and less InStocks work. I keep getting pulled out of my task list to cashier, work pulls, and even pull batches. I don't mind helping the other areas, but my task list hasn't been completed 100% in months.
Three weeks ago I was told by a TL that InStocks needs to be a little more thorough, essentially zoning each aisle heavily as I go. This is fine with me, as I've always thought a lot of problems stemmed from our counts being inaccurate due to poorly-zoned aisles.
This same TL came to me the other day and said we need to work on 'pacing', on a day when I had been called off to at least 5 cashier backups. I also told the TL that the reason I had only made it through 15 aisles in A-run (our cosmetics, HBO, and Pharm aisles) is that there are so many items out of place, sometimes even entire boxes' worth of product (so I know it's team member error, not just guests shopping the aisle and leaving it a mess). The response was that this was the week after inventory and every zone was going to be a mess. That may be true, but this has been a consistent problem since I started InStocks 6 months ago, so inventory week is not to blame.
We've had numerous InStocks team members before me quit or ask to be reassigned within two months of starting the position, and I can see why. In fact, I spoke to a number of them and they all cited the exact same problems I'm experiencing as the reason they wanted to quit the team.
I'm not unreasonable, I know we don't have that many hours to give and as a result there's a bit of rushing and employee error to be expected, but shouldn't something be done to ensure we're following Best Practice as closely as possible? I don't know if this means assigning TLs to problem areas or having more team members cross trained in a variety of positions, but I'd think something has to be done.
I don't want to continue this cycle of training someone on InStocks, working them till they hate it and quit, and repeating. I love InStocks, I love my Target, and I don't want to quit. I just want to get it right.
I plan on talking to my STL today when I can catch him and sit him down for 15~20 minutes, but I'd really appreciate any input or observations that my fellow Target employees may have to offer
However, I've been doing less and less InStocks work. I keep getting pulled out of my task list to cashier, work pulls, and even pull batches. I don't mind helping the other areas, but my task list hasn't been completed 100% in months.
Three weeks ago I was told by a TL that InStocks needs to be a little more thorough, essentially zoning each aisle heavily as I go. This is fine with me, as I've always thought a lot of problems stemmed from our counts being inaccurate due to poorly-zoned aisles.
This same TL came to me the other day and said we need to work on 'pacing', on a day when I had been called off to at least 5 cashier backups. I also told the TL that the reason I had only made it through 15 aisles in A-run (our cosmetics, HBO, and Pharm aisles) is that there are so many items out of place, sometimes even entire boxes' worth of product (so I know it's team member error, not just guests shopping the aisle and leaving it a mess). The response was that this was the week after inventory and every zone was going to be a mess. That may be true, but this has been a consistent problem since I started InStocks 6 months ago, so inventory week is not to blame.
We've had numerous InStocks team members before me quit or ask to be reassigned within two months of starting the position, and I can see why. In fact, I spoke to a number of them and they all cited the exact same problems I'm experiencing as the reason they wanted to quit the team.
I'm not unreasonable, I know we don't have that many hours to give and as a result there's a bit of rushing and employee error to be expected, but shouldn't something be done to ensure we're following Best Practice as closely as possible? I don't know if this means assigning TLs to problem areas or having more team members cross trained in a variety of positions, but I'd think something has to be done.
I don't want to continue this cycle of training someone on InStocks, working them till they hate it and quit, and repeating. I love InStocks, I love my Target, and I don't want to quit. I just want to get it right.
I plan on talking to my STL today when I can catch him and sit him down for 15~20 minutes, but I'd really appreciate any input or observations that my fellow Target employees may have to offer