- Joined
- Dec 21, 2017
- Messages
- 1
So is it just my store or has Target dramatically shifted over the last year? When I first started as a Cashier and quickly promoted to GSA I felt like all we talked about was Guest Service. Make it right for the guest and always ensure they are having an amazing front of store experience, but lately I feel like our store has just stopped caring about actual service. All they want to know is if we made RC goal and that OPU is getting done.
I understand the importance of Red Cards and as a front end team we have been crushing it and for the first time in a while our YTD is been positive most of the year. But every little thing they've tacked on has made it harder and harder to service guests. OPU is great except when no one is scheduled for it. During this time of the year Guest Service is flooded with guests returning items and trying to orders and they are usually the backups for drive ups. So while they're busy and the lovely horn starts a honking the responsibility for drive ups falls on to the GSA. Honestly I enjoy it, it gives me a second to get fresh air, however realistically this is terrible because I need to be up front helping guests and all of the new seasonal cashiers who need help.
In addition to that now GSAs are expected to carry the SFS devices at all times with a printer to help check guests out. Helping get guests out quickly is awesome but while I'm doing that, I'm now frozen from getting to a team member who needs help or answering a phone call in the seemingly 20 seconds before the call starts ringing again and that guest gets upset because we're busy helping another guest.
Couple this with all of the responsibilities of GSAs and GSTLs that we normally had I feel like the front end is getting swamped with all of these new expectations that cannot be realistically met. I became a GSA because I enjoy helping people but now it seems like I've turned into a glorified cash register with legs, so we've been tasked with picking uo the slack since we've been incredibly understaffed up front since the summer. We've hired plenty but no one is getting hours. Guests are stressed, cashiers with seemingly endless lines are stressed and making mistakes, the front end leadership is stressed as well but nothing is changing. This time last year everything was running much more smoothly and guests would always compliment us on our service. Nowadays its quite the opposite and our upper-management or district doesn't seem to care one bit.
And don't get me started on how often mobile checkout or MyDriveUp freezes.
It seems to me that fun fast and friendly has just turned to fast*
*As long as you placed your order online 2 hours in advance
Are any other stores dealing with similar issues. Does anyone have any advice? I've been a GSA for almost 2 years now, but these last 2 months have been really testing my patience.
I understand the importance of Red Cards and as a front end team we have been crushing it and for the first time in a while our YTD is been positive most of the year. But every little thing they've tacked on has made it harder and harder to service guests. OPU is great except when no one is scheduled for it. During this time of the year Guest Service is flooded with guests returning items and trying to orders and they are usually the backups for drive ups. So while they're busy and the lovely horn starts a honking the responsibility for drive ups falls on to the GSA. Honestly I enjoy it, it gives me a second to get fresh air, however realistically this is terrible because I need to be up front helping guests and all of the new seasonal cashiers who need help.
In addition to that now GSAs are expected to carry the SFS devices at all times with a printer to help check guests out. Helping get guests out quickly is awesome but while I'm doing that, I'm now frozen from getting to a team member who needs help or answering a phone call in the seemingly 20 seconds before the call starts ringing again and that guest gets upset because we're busy helping another guest.
Couple this with all of the responsibilities of GSAs and GSTLs that we normally had I feel like the front end is getting swamped with all of these new expectations that cannot be realistically met. I became a GSA because I enjoy helping people but now it seems like I've turned into a glorified cash register with legs, so we've been tasked with picking uo the slack since we've been incredibly understaffed up front since the summer. We've hired plenty but no one is getting hours. Guests are stressed, cashiers with seemingly endless lines are stressed and making mistakes, the front end leadership is stressed as well but nothing is changing. This time last year everything was running much more smoothly and guests would always compliment us on our service. Nowadays its quite the opposite and our upper-management or district doesn't seem to care one bit.
And don't get me started on how often mobile checkout or MyDriveUp freezes.
It seems to me that fun fast and friendly has just turned to fast*
*As long as you placed your order online 2 hours in advance
Are any other stores dealing with similar issues. Does anyone have any advice? I've been a GSA for almost 2 years now, but these last 2 months have been really testing my patience.