I'm curious, what exactly is "best practice" in the following scenario:
You are a cashier. Your guest makes a large credit card purchase (ie. over $400).
What exactly are you supposed to do when prompted to enter the last 4 digits of the card?
Everyone but (including the GSTL and every GSA I have witnessed in said scenario) me does the following:
They ask to see the card, they then type in the last four digits and hand the guest back their card.
This seems wrong to me. Surely the purpose of the prompt is to prevent identity theft/fraud.
As such I always ask to see both the card and their ID, and check that the names are the same before entering the #'s.
This is not something I was ever told to do, it's just the only logical thing to do as far as I am concerned since otherwise typing in the last 4 #'s is useless, you're effectively checking nothing, since you aren't verifying that it's their card being used.
You are a cashier. Your guest makes a large credit card purchase (ie. over $400).
What exactly are you supposed to do when prompted to enter the last 4 digits of the card?
Everyone but (including the GSTL and every GSA I have witnessed in said scenario) me does the following:
They ask to see the card, they then type in the last four digits and hand the guest back their card.
This seems wrong to me. Surely the purpose of the prompt is to prevent identity theft/fraud.
As such I always ask to see both the card and their ID, and check that the names are the same before entering the #'s.
This is not something I was ever told to do, it's just the only logical thing to do as far as I am concerned since otherwise typing in the last 4 #'s is useless, you're effectively checking nothing, since you aren't verifying that it's their card being used.