LOD for 10 hours...hourly TM

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#1
Recently at my store the Senior TLs have been given these long 10 hour LOD shifts (LOD the entire time) with out another senior or exec in the building. How do you handle taking a 30 minute uninterrupted lunch if your the only one there? And you can forget about taking 15 minute breaks, I swear everybody in the building has some sort of alert that tells them when I decide to try to take a break, I get like 5 LOD calls. I frequently have to work 'off the clock' because I am the only one in the building. Who should I contact about this? My DTL or HRBP?
 
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#2
Recently at my store the Senior TLs have been given these long 10 hour LOD shifts (LOD the entire time) with out another senior or exec in the building. How do you handle taking a 30 minute uninterrupted lunch if your the only one there? And you can forget about taking 15 minute breaks, I swear everybody in the building has some sort of alert that tells them when I decide to try to take a break, I get like 5 LOD calls. I frequently have to work 'off the clock' because I am the only one in the building. Who should I contact about this? My DTL or HRBP?
Talk to your Stl, then dtl.
 
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#3
I know ETLs and higher don't have to punch, since they are salaried, but since you are a Sr.TL, you have to punch for your meal.

I know ETLs are expected to work during break when needed, so I'm not sure what your best course of action would be. Probably make punch corrections? Talk to your STL/ETL-HR
 

Formina Sage💯

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#4
Hourly key carriers like the Flow, Plano, and Sr TL's in my store will do punch corrections for the times they need to perform work after clocking out for a meal. There's really no other option if they are the only LOD in the building, although usually there would be an ETL in the building, if not the LOD, by the time the store is open and guest interactions occur.
 
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#5
Can't you have another TL answer LOD calls while you are on lunch? As long as it not anything major they should be able to handle it (taking call ins, guest complaints, etc).
 
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OP
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#6
STL makes the schedule so he is aware of what he is scheduling us. Usually the only other TL there is the GSTL so they cant really leave the front of the store for anything
 
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#7
Talk to your ETL-HR. You shouldn't have to work on your lunch, even with punch corrections. Policy clearly states that you get a 30 min uninterrupted break.
 
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#8
Talk to your ETL-HR. You shouldn't have to work on your lunch, even with punch corrections. Policy clearly states that you get a 30 min uninterrupted break.
This. At my old store we made sure to have a competent GSTL to handle any LOD tasks during their lunch in terms of what concerns the front end (not much, just handling the complainers) and an experienced TL to run the floor and answer calls. I'd see why the scheduling is so poor. Probably due to volume or cost cutting.
 
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#9
best practice per hq is that there is a mid lod scheduled every single day. the mid is supposed to be scheduled in early enough to cover lunch for the opener and late enough to cover lunch for the closer. a trusted tl could definitely help you field calls. i would go to the stl first, because he/she is the one writing your schedule. if it does not get better, go to hrbp. and always fill out a punch correction for everything you did while off the clock, even your drive around the building for security checks. most of the time, target has procedures in place that cover all the questions/issues we have... its just a matter of the store enforcing them.
 

ImDaLOD

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#10
I generally don't run into that issue in my store. We have a task, service and recovery LOD scheduled everyday in my building. I will say though that with the exception of my STL, the ETLs generaaly book out of there by 5/5:30 so coverage for lunch is sometimes nonexistent on a closing shift. I am usually able to take an uninterrupted 30 without the team bothering me and when possible, I leave the TL to cactus calls but for a store to schedule a Sr. TL like that is against best practice and in my opinion, disrespectful to that Sr. TL.
 
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#11
@OP, if this is dayside I'd imagine there should at least be several other ETLs in the building? Have one of them cover your breaks.

At my Super-T, we have at least 3 ETLs in the store from open to close, with the number usually being 5-6. I don't think we have any SR.TLs doing LOD, so maybe thats a ULV thing? You do at least have one other ETL scheduled during your shifts though right?

Overnight always has at least 1 ETL too, sometimes 2. (LOG/REPLEN)
 
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#12
@OP, if this is dayside I'd imagine there should at least be several other ETLs in the building? Have one of them cover your breaks.

At my Super-T, we have at least 3 ETLs in the store from open to close, with the number usually being 5-6. I don't think we have any SR.TLs doing LOD, so maybe thats a ULV thing? You do at least have one other ETL scheduled during your shifts though right?

Overnight always has at least 1 ETL too, sometimes 2. (LOG/REPLEN)
At my ULV we only have 3 ETLs and 2 SrTLs. They do their best to stay until I take lunch if I'm closing. There are ALOT of times im the only LOD in the building though. OP is probably in a similar situation
 
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#16
Yep. On my close night, it is just me and on my weekend to close it is just me too. The closing weekend only happen once very eight weeks but its usually very frustrating, especially when you have no leaders in the building at all and you're forced to cover a GSA lunch
 
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#17
I used to close/open all the time as a SRTL in a GM Target. Quite often I closed with no other TL in the building. When the schedule was written they would say I was the closing TL and did not need another TL. When an exec closed they always had a TL plus the rest of the closing crew. I tried in vain to explain how I should not be counted as a SF closer when I was the LOD and they did not get it. When we finally got a new STL she was astounded the way it had been scheduled. The ETL crew was always out the door by 5:30. As a SrTL in a SuperT I never open or close or even have keys.
 
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#18
Man, we open/close with heaps of ETLs and even more heaps of TLs.... Guess i'm fortunate to be high vol SuperT.

Having only 1 SR.TL/ETL for Open / Close just sounds plain crappy... yuck.

Also... Sr.TL covering GSA breaks?? We usually have a SDTM trained TM cover GSA/GSTL breaks, and we just write down our numbers/pin for them.
 

mrknownothing

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#19
We open with lots of ETLs and close with at the very least a SrTL. If we only have one ETL or SrTL, they don't cover GSTL breaks - we get a sales floor TL or one of the Brand TMs from softlines (they have supervisor numbers). Not sure of our volume though.
 
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#20
Man, we open/close with heaps of ETLs and even more heaps of TLs.... Guess i'm fortunate to be high vol SuperT.

Having only 1 SR.TL/ETL for Open / Close just sounds plain crappy... yuck.

Also... Sr.TL covering GSA breaks?? We usually have a SDTM trained TM cover GSA/GSTL breaks, and we just write down our numbers/pin for them.
You could easily get termed for that.
 
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#22
Imerzan;7430t Also... Sr.TL covering GSA breaks?? We usually have a SDTM trained TM cover GSA/GSTL breaks said:
for using other tm's or tl's numbers without them being there, is a big NO, No! your store needs to stop doing this practice now. you can be termed, as soul said.
your etl-ge needs to schedule breaks for proper coverage. if the backup person needs help with an override, call the lod or other tl's fix the issue.(void or whatever)
 
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#23
Best practice according to all GSTLs at my store, and ETL-GE is okay with it. Doubt I'd get termed.
I assure you its not best practice and you should never give out your password or pin. If the wrong person finds out it could be bad. Just some friendly advice.
 
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#24
Na i don't give out password, just number and pin. My store leadership is okay with this, so I'm not going to worry about it.

Anyways best practice is subjective from store to store.
 
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#27
"Na i don't give out password, just number and pin. My store leadership is okay with this, so I'm not going to worry about it.

Anyways best practice is subjective from store to store."

I work at a very lightly staffed low-volume SuperTarget and we also routinely use TMs to cover GSA/GSTL breaks or even whole shifts when there is a scheduling problem. I was a GSA for about 2.5 years and stepped away from it almost a year ago and lost override status with my TM number at that time. Since I know the role I get asked a lot to cover breaks and occasionally get scheduled for a shift. Number sharing between GSAs/GSTLs is really common at my store. I've done it myself--both sharing mine and using someone else's, but I'm never comfortable with it. I've found the only time I truly "need" a supervisor number to do the job of a GSA is when I'm closing since you need one to close the checklanes, otherwise you can manage just fine without it. If a cashier has an issue with a large coupon, I just verify the coupon is being used correctly and break it into smaller dollar amounts and explain to the guest what I'm doing so they don't wonder why it looks weird on their receipt. If a minor is ringing a sale involving alcohol, I have them ring everything but the alcohol then suspend the order and sign myself into the register and complete the order myself. Cashiers can use their lanes lights to call me over so no need to sign into a PDA for alerts. Really the only time I end up calling someone over to help with an override is when there is a problem with a WIC order and that doesn't come up often enough to justify asking someone to share their TM number. I do use someone else's number when closing lanes, but probably the safest way to do that is to get a speed ID from the LOD. Speed IDs can only be used for a limited time-frame and if the LOD creates it themselves the only part they need to tell me is their PIN which they can change anytime they choose thereby limiting my ability to abuse the situation.
 
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#28
when speed ids were created, communication was sent out about sharing #. you will be either final/termed. all it takes is for someone to steal something or mess your $$ up enough. we had a seasonal tm termed for it last year.
our former stl went to a supert, really bad team, she termed 15 tm for sharing #. be careful. just because an lod does it, doesn't mean it's best practice.
 
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#29
"just because an lod does it, doesn't mean it's best practice."

I wasn't trying to say that it is I just meant that when your store chooses to schedule someone who doesn't have supervisor numbers and that person has to perform a task requiring such numbers there has to be some small degree of flexibility. I'm pretty sure if I were to misuse a TLs or ETLs numbers that were "loaned" to me in good faith and for just one specific purpose, that I'd get termed for it but the leader, who was only doing what was necessary to get the job done, wouldn't. One also has to factor trust into it. One can never be completely certain that you can trust someone else, but there some people I wouldn't even consider sharing my number with no matter what the circumstance and others I'm not too worried about. I recently had an ETL give me his number and PIN over the walkie (it may have been the LOD phone--I'm forgetting that detail) because I needed to do an override and he was no where near me at the time--so maybe I'm just one the people in my store that they don't worry about.
 
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#30
Y
"just because an lod does it, doesn't mean it's best practice."

I wasn't trying to say that it is I just meant that when your store chooses to schedule someone who doesn't have supervisor numbers and that person has to perform a task requiring such numbers there has to be some small degree of flexibility. I'm pretty sure if I were to misuse a TLs or ETLs numbers that were "loaned" to me in good faith and for just one specific purpose, that I'd get termed for it but the leader, who was only doing what was necessary to get the job done, wouldn't. One also has to factor trust into it. One can never be completely certain that you can trust someone else, but there some people I wouldn't even consider sharing my number with no matter what the circumstance and others I'm not too worried about. I recently had an ETL give me his number and PIN over the walkie (it may have been the LOD phone--I'm forgetting that detail) because I needed to do an override and he was no where near me at the time--so maybe I'm just one the people in my store that they don't worry about.
If they NEED the sup codes why not just log in as gsa and give them the ability? Much better than sharing pins and tm numbers
 

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#31
You can't give someone override capability through the register. It has to be done on insidePOS (or was it MAX? I forget...). Anyway only LODs can log into insidePOS, as far as I know.
 
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#32
You can't give someone override capability through the register. It has to be done on insidePOS (or was it MAX? I forget...). Anyway only LODs can log into insidePOS, as far as I know.
you know what, you're right lol. I was thinking about giving a regular tm the guest service ability instead of "ring sales only"
 
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#33
I can actually update people to do Guest Service and some other stuff.

"just because an lod does it, doesn't mean it's best practice."
True, but if new leadership has a problem with it, they'd have to coach us ALL on it FIRST. They aren't going to fire the entire front end leadership team. So far no one has a problem :)

Also, if someone used my number to take a huge amount of $$$ and go out the door, I'm pretty sure our ETL-AP has plenty of video proof.

Question though.... Can I create a speed ID for my numbers and have it scanned in for overrides? Curious. Granted this might be a worse idea than just giving someone my # since they might "drop" the speed id.
 

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#34
Also no, when the register prompts for an override, it doesn't give an option to scan a speed id. Only to key the number. Probably to prevent that very scenario.
 

redeye58

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#35
Speed IDs don't work for overrides. Leadership speed IDs (incl GSA & above) do NOT include the pin...it must be keyed in manually.
 

FiFoMaster

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#37
You can give GSA permissions through the register. It was done for me so i know it can. They gave me it to train new TM's on register up front and in Electronics.

But sharing codes/numbers is bad bad stuff.

EDIT: And yes, it allows me to open and override.
 
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#38
At my store my STL recently had a flip out and mandated that only TLs could cover GSA/GSTL. No one else but a TL can cover. So far so good, though there was one day that there were no TLs so the seasoned Guest Service Desk TM did it. I can see why there is a focus to just have TLs cover it. You don't want to run the risk of having share numbers, etc. You could have the most honest team, but its better safe than sorry.
 
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#39
I hate that TLs cover GSTL breaks and lunches. It use to be that the cash office specialist was the back up for the GSTL. It was part of their core roles. Considering there are only a few TLs as the the salesfloor it cuts their productive time down to nothing. I think that the Service desk team member should be someone who could cover the GSTL and should have the same access as the GSA. Or even there are so few cases where you need an override number just call a TL up for that. It just seems like such a waste.
 
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#41
From another thread:
Last night was a real nightmare. It was after close & the other TMs had left. I had clocked out & was waiting for my SrTL to arm the building so we could leave together. The alarm wouldn’t arm.
We went through checking the perimeter to find an explanation as to why it wouldn’t arm. SrTL tried to contact ETLs & STL but they’d had a leadship dinner earlier & he couldn’t get an answer so he contacted Alert One. They said they’d contact leadership & to call back if he didn’t hear back from them. No answer, so Alert One attempted the regional AP but didn’t get a response from him, either.
After going through the ETL list, my SrTL finally got hold of the ETL-AP who offered several suggestions, none of which worked. It was 2am before another ETL (who picked up some text traffic) came in & released us by covering the store until the 4am team arrived. I was told to do a punch correction for the time spent there & ended up chopping a couple hrs off my start time. When I came in later, the system was fixed but I never heard what the cause was.
 
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#42
Ultimately, your 30-minute lunch should be covered by another LOD or key-carrier. If that isn't happening and you are interrupted during lunch, punch corrections seem to be the best avenue to take. However, this would be a great opportunity for you to challenge store leadership and give some feedback to your STL and/or ETL-HR.

And for what its worth, if you ever can't get the building to arm, ensure the perimeter is secure, then just call the Target Alarm Center. They can issue the store a bypass that will allow you to arm it. It's happened a few times.
 
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Pfreshbackroomguy

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#44
At my store, we have SR TLs as LOD. If they are the openers or mids, there is another ETL to take over as LOD. If they are the closer, the GSTL covers the LODs lunch shift as TLOD
 
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#46
You can't give someone override capability through the register. It has to be done on insidePOS (or was it MAX? I forget...). Anyway only LODs can log into insidePOS, as far as I know.
This is somewhat true. The TM has to be keyed into MAX as a GSA or above, and then the option is available on the POS register (Has to be done by another GSA or above). I know this cause I actually keyed our new STL into the system as a Supervisor when I was just a GSA.

I know at my store the LOD or salesfloor TL covers breaks. In two years I had a TM cover my lunch break maybe twice. And it was only for about 10 or 15 minutes until the LOD was available and because I was going to hit compliance. I will say its pretty frustrating for everyone. I always hated pulling other leaders to cover me and they not getting anything in return
 

redeye58

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#47
^this - when I've set EITs or interns up for their basic cashier training, I've been able to enter them into the system & key them for supervisor-level functions but only because they've already been entered on MAX.
 
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#48
Can't you have another TL answer LOD calls while you are on lunch? As long as it not anything major they should be able to handle it (taking call ins, guest complaints, etc).
Yes, I do this and I am a SR. I leave my walkie on and have the GSTL or the APTL listen for calls and let me know if anything is up. I also do this for breaks. If you are actually spending a lot of these 10 hour days, many days during the week , you need to talk to your STL. Going above their head will not be good for your career, if you plan to stay. When problems go to the HRBP, it always comes back to the store.
 
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