- Joined
- Aug 28, 2017
- Messages
- 2
Work in a fairly small store. On one of the new End to end teams. Each shift I am given a task list to follow - and I follow it to the best of my abilities
After coming off a break, I went back to my area to take care of reshop and saw a TM covering for me in my absence. It was clear that the TM was somewhat distressed and did not fully understand what the guests were asking.
I went over in order to help and figure out what the guests were trying to do exactly - however the LOD cut me off and said go Zone. I politely informed my LOD that my zone was practically done and that all I had left to do for the day was research and reshop.
Behind me my fellow TM was still struggling somewhat, so as I go to turn around to finally assist - the LOD tells me they are assigning two new areas for me to Zone and wants me to do this ASAP and to let my other TM handle the guests. As I begin to walk away to listen to the somewhat odd and seemingly demanding task ( mind you I still had tasks of my own to complete). I was stopped by the guest and asked a question.
Upon turning around to answer, my LOD shouts my name across the floor and begins to tell me that I was asked to zone and I need to get out of the area and let my TM handle it. Also telling me that we will talk later upfront.
The guest behind me gasped in sheer horror with how my LOD re-acted to him asking me a question and informed me they plan on filing a complaint.
Roughly 5 minutes later I was called up front and brought into our APs office with the AP there, and chewed out for "not doing my duties and being disrespectful" she gave me the option to leave and I decided to take it because I simply could not work the rest of the day after what had just happened.
I am going to be talking with my HR Leader about this as soon as possible...
I was just curious what input anyone has into this and what they think I should do.
Guest service and experience has always been something I believe in and I want to stand up for - but being chewed out for trying to help a guest in my department when my other TM had no idea what was going on... totally caught me by surprise.
After coming off a break, I went back to my area to take care of reshop and saw a TM covering for me in my absence. It was clear that the TM was somewhat distressed and did not fully understand what the guests were asking.
I went over in order to help and figure out what the guests were trying to do exactly - however the LOD cut me off and said go Zone. I politely informed my LOD that my zone was practically done and that all I had left to do for the day was research and reshop.
Behind me my fellow TM was still struggling somewhat, so as I go to turn around to finally assist - the LOD tells me they are assigning two new areas for me to Zone and wants me to do this ASAP and to let my other TM handle the guests. As I begin to walk away to listen to the somewhat odd and seemingly demanding task ( mind you I still had tasks of my own to complete). I was stopped by the guest and asked a question.
Upon turning around to answer, my LOD shouts my name across the floor and begins to tell me that I was asked to zone and I need to get out of the area and let my TM handle it. Also telling me that we will talk later upfront.
The guest behind me gasped in sheer horror with how my LOD re-acted to him asking me a question and informed me they plan on filing a complaint.
Roughly 5 minutes later I was called up front and brought into our APs office with the AP there, and chewed out for "not doing my duties and being disrespectful" she gave me the option to leave and I decided to take it because I simply could not work the rest of the day after what had just happened.
I am going to be talking with my HR Leader about this as soon as possible...
I was just curious what input anyone has into this and what they think I should do.
Guest service and experience has always been something I believe in and I want to stand up for - but being chewed out for trying to help a guest in my department when my other TM had no idea what was going on... totally caught me by surprise.