Hey folks, new TL here (completely new, not an internal promotion), and still in the first week of training. I feel so completely overwhelmed with all this computer training, but confident in any "hands on" training. Is this normal? Any recommendations on what to do, how to approach all this information overload? I'm a smart guy (I think), work well under pressure, and all that good stuff, I just don't know how I can possibly retain everything that's being thrown at me... or even 30% of it. Is this normal, or am I in over my head?