- Joined
- Jun 9, 2014
- Messages
- 532
First off....the very first month of testing...
Awesome. Great. Amazing. The salesfloor was staffed to guest needs. Finances were ignored, and we were given payroll to accommodate what the system actually said was needed. This was taking into account transaction difficulty, time of the month trends, complexity of trucks, various "unknown" variables such as FDC/Wholesale delivers, APS/TPS needs, local holidays, etc. Team Leads were actually having chats with salesfloor team members. Motivating, correcting, task/guest driven.
For the first 4 weeks, myTime gave you the resources to be Guest Oriented. If you had an exceptional leadership team, you could micro manage team members to high-demand areas, or high-maintenance areas. Peak hours were actually PEAK HOURS. We had 10+ team members available if there was a guest demand. Areas that were heavily shopped during certain times of the month were heavily staffed accordingly. In a well run, intelligent, store, this would be ideal. We knew where to send team members. We made sure that team members were available. We used the detailed reports that myTime gave us. It gave us trends for high-coupon transactions, areas that needed extra attention on the salesfloor, and high-repack stocking for logistics. For awhile, we had key information for being efficient/successful and worked accordingly.
Now, 6 months later...
Less than minimum as per best practice in each work center. Salesfloor, 104 hours. In case you don't know, 104 hours is the bare minimum to have 1 team member per hour per operating hour(In an 8am-11pm store). That includes Softlines, Hardlines, Consumables, Cashier. At any given time, there will be 1 team member per area of the store. This includes Team Leads. Team Leads are now expected to be the sole person in a department.
Lunches/Breaks need to be covered?
Has to come from a Lead now. Including covering the front lanes, electronics, operator, whatever. This has been causing massive gaps/holes in work centers....basically meaning that there will be 30-45 minutes where nobody is in Market, Service Desk, Salesfloor, whatever.
We have 1 cashier per hour scheduled. This hurts. This really really really hurts. We have a little over 10 hours scheduled for guest attendant...for an entire week. That includes gathering carts/cleaning the bathrooms/maintaining cleanliness of the front. 10 hours...in ONE WEEK.
Bike building is down to 4 hours per week. In-Stocks is shot to hell. I don't even know how 4x4's are supposed to work at this point.
Questions?
Awesome. Great. Amazing. The salesfloor was staffed to guest needs. Finances were ignored, and we were given payroll to accommodate what the system actually said was needed. This was taking into account transaction difficulty, time of the month trends, complexity of trucks, various "unknown" variables such as FDC/Wholesale delivers, APS/TPS needs, local holidays, etc. Team Leads were actually having chats with salesfloor team members. Motivating, correcting, task/guest driven.
For the first 4 weeks, myTime gave you the resources to be Guest Oriented. If you had an exceptional leadership team, you could micro manage team members to high-demand areas, or high-maintenance areas. Peak hours were actually PEAK HOURS. We had 10+ team members available if there was a guest demand. Areas that were heavily shopped during certain times of the month were heavily staffed accordingly. In a well run, intelligent, store, this would be ideal. We knew where to send team members. We made sure that team members were available. We used the detailed reports that myTime gave us. It gave us trends for high-coupon transactions, areas that needed extra attention on the salesfloor, and high-repack stocking for logistics. For awhile, we had key information for being efficient/successful and worked accordingly.
Now, 6 months later...
Less than minimum as per best practice in each work center. Salesfloor, 104 hours. In case you don't know, 104 hours is the bare minimum to have 1 team member per hour per operating hour(In an 8am-11pm store). That includes Softlines, Hardlines, Consumables, Cashier. At any given time, there will be 1 team member per area of the store. This includes Team Leads. Team Leads are now expected to be the sole person in a department.
Lunches/Breaks need to be covered?
Has to come from a Lead now. Including covering the front lanes, electronics, operator, whatever. This has been causing massive gaps/holes in work centers....basically meaning that there will be 30-45 minutes where nobody is in Market, Service Desk, Salesfloor, whatever.
We have 1 cashier per hour scheduled. This hurts. This really really really hurts. We have a little over 10 hours scheduled for guest attendant...for an entire week. That includes gathering carts/cleaning the bathrooms/maintaining cleanliness of the front. 10 hours...in ONE WEEK.
Bike building is down to 4 hours per week. In-Stocks is shot to hell. I don't even know how 4x4's are supposed to work at this point.
Questions?
