GSA = Guest Service Attendant: Basically a GSTL without the title and pay lol but a majority of the same duties
GSTL = Guest Service Team Leader: (Overseer of thou front lane at your store and are allowed to do coachings etc) there can be several in a store but usually only 1 of them is on the front lanes
AP = Assets Protection: Spots version of Batman..lol basically deals with security issues and crime makers and protects the assets of the Target store and does item counts and patrols and has several other misc duties and also helps close at night
ETL = Executive Team Lead: (There is many different kinds of ETL these positions usually require a 4 year degree)
| HR = Human Resources | HL: Hardlines | SL: Softlines | GE: Guest Experience | AP: Assets Protection |
*EIT = Executive in Training
SRTL = Senior Team Leader: (Different kinds also)
STL = Store Team Leader: (Overseer of thou store)
CA = Cart Attendant: What it says and includes bathroom checks and spill cleanups and other misc jobs
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Common equipment terms on the you may hear but are simple
Walkie: Cashier don't have to worry about this but everyone else usually will carry one and are used to communicate on 3 different channels sometimes 4.
PDA: A device made for Target and connected to the Target network to do various functions and tasks (Item lookup) again Cashiers don't use this but most everyone else will besides Service desk and Food Ave and Starbucks
LPDA: Leader version the device above it is much smaller and gets alerts for the front lanes and meal reminders and can do many of the functions a PDA can. A GSTL and GSA make use of this
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Red Card Application
1. Scan the Red Card app pamphlet terms
2. Pick either [Debit] or [Credit] Application
3. Have the guest give you a blank check (for debit app) or ID (for credit app) remind them the check becomes voided after this process (give it back to them) the machine will take it and hold it.
4. Remind the guest to please use the pen pad device to type in some necessary information for the application process
5. Follow the on-screen prompts (Zip-code etc) and there is a option to change address information just in case
6. The Check machine will now void the check and get the account information for them and it will then tell you to hand them the terms packet which you scanned
7. After it goes through a temporary credit or debit card on receipt paper will come out and you hand this to them and remind them it has a expiration date and the card should come in the mail within 4-10 business days
*For Credit App: Sometimes a little slip can be printed out that this application (Debit or Credit) is being reviewed and they will sent a reply in the mail to the guest stating the reason why.
*For Both: Sometimes the guest will be like "Well I don't want them to have my phone number" and you tell them it is for account issues and purposes only
Some purchases can trip a Red card prompt but don't forget to ask every guest regardless if it doesn't trip at all and if the guest is already paying with a check they can use the one they are paying with as the check for the debit application and it will use it as payment as well
As KatieKat has said don't hesitate to ask your GSA/GSTL any questions you may have and things will come with time including being comfortable with RC's and Register functions
Good luck
