- Joined
- Oct 24, 2014
- Messages
- 19
Hello! Starting off, I am a new (ish) team member. I have been working as a cashier for about 1 month or so and I have those good days and bad days. When I first started, I had nothing but questions constantly. I didn't understand so many things, but after getting the GSTL/GSA over there over and over, I learned over time what to do in certain situations. The thing is, when I had questions, the GSAs and GSTLs would act extremely annoyed at me for asking. I always feel the need to ask though because if I don't ask, then I'll either never know or I will do something I'm not supposed to. Then there is another cashier/service desk team member that is extremely rude and hateful to me. She is constantly criticizing the things I do and trying to find ways to make herself superior to me. I have even heard her and a GSA talking about somebody (assuming it was me because of the context) and it made me feel awful. The thing is that the coworker that criticizes me is best friends with the GSA.
Finally, I was told that I was being trained on the service desk (that's the reason I was hired. They needed somebody on service desk.. so they brought me in as cashier and then wanted to put me on service desk...) about a week ago. One of the GSAs were like "You're being trained over here?!" in sort of an unconfident way, so i was just like "is that a bad thing?" and she was just like "no. It's just uncommon for new people to be put over here." and I'm like ok...
Well, I started service desk training 2 days ago and trained yesterday and today. I am doing extremely well over there and I'm grasping it much quicker than the cashier position. However, I feel like everyone looks down on me and I don't feel welcome. I feel like I'm being criticized constantly, watched, talked about, and everything, so it distracts me. Also, I heard them talking about me not getting RedCards once (the rude coworker and her BFF GSA).. but the thing is, I ask almost every guest, so I'm doing what I'm asked to. I'm really wanting to pursue and do my best, but I constantly feel out of place and like they never answer the questions all the way. I actually got a RedCard on my first try tonight at the Service Desk and was congratulated. I also talked to one of the GSAs and told her about how I had so many questions at the register and she just asked what they were and I told her it was pretty much just coupons and she just explained how she is on it and said that it will come in time and everything.
I guess I'm asking for some advice on what to do. Please don't tell me to go to the HR and all of that because they're all best friends and of course will back up the older employee... but I just want to know how to feel more confident, how to deal with the rude coworker, how to prove myself, and some just general advice on everything.
On the bright side, my trainer on Service Desk was excellent and has helped so much. I asked a TON of questions to go ahead and get them out of the way. I'm really wanting to pursue in this and do my best and feel confident and not hating going to work and feeling judged.
Thanks!
Finally, I was told that I was being trained on the service desk (that's the reason I was hired. They needed somebody on service desk.. so they brought me in as cashier and then wanted to put me on service desk...) about a week ago. One of the GSAs were like "You're being trained over here?!" in sort of an unconfident way, so i was just like "is that a bad thing?" and she was just like "no. It's just uncommon for new people to be put over here." and I'm like ok...
Well, I started service desk training 2 days ago and trained yesterday and today. I am doing extremely well over there and I'm grasping it much quicker than the cashier position. However, I feel like everyone looks down on me and I don't feel welcome. I feel like I'm being criticized constantly, watched, talked about, and everything, so it distracts me. Also, I heard them talking about me not getting RedCards once (the rude coworker and her BFF GSA).. but the thing is, I ask almost every guest, so I'm doing what I'm asked to. I'm really wanting to pursue and do my best, but I constantly feel out of place and like they never answer the questions all the way. I actually got a RedCard on my first try tonight at the Service Desk and was congratulated. I also talked to one of the GSAs and told her about how I had so many questions at the register and she just asked what they were and I told her it was pretty much just coupons and she just explained how she is on it and said that it will come in time and everything.
I guess I'm asking for some advice on what to do. Please don't tell me to go to the HR and all of that because they're all best friends and of course will back up the older employee... but I just want to know how to feel more confident, how to deal with the rude coworker, how to prove myself, and some just general advice on everything.
On the bright side, my trainer on Service Desk was excellent and has helped so much. I asked a TON of questions to go ahead and get them out of the way. I'm really wanting to pursue in this and do my best and feel confident and not hating going to work and feeling judged.
Thanks!