Make sure you know your stores layout and the time it should take to do an average cart. In many stores that's 30 min. There are stores with quirks like elevators, or odd layouts that bump that time up to 35 min. The first week I give new TM 50 min for a cart and let them know it's because they don't know the store. But everyone has no more than 3 min to find a Hardlines item 4-5 for softlines. So times over 90 min for a cart is an immediate write-up. Write-ups for lack of communication, not sharing the RFID, excessive INF, or keying in an item DCPI without advanced warning.
All batches are not the same and people should communicate if they have a 49 item batch or it's softlines heavy as those are likely to take longer.
Packing a cart should average 20-25 min a cart, anything over 30 min is a write-up. Usually new people get 35-40 min the first week, but anything longer than that is a write-up.
4th quarter I have them write their name on the carts and keep a log of the carts they finish on them. There are way too many slackers in Q4 and they are easy to hide in the hustle, if people can't write the name on a cart and take responsibility for their work repeatedly something is hiding.
The most common box size is 439, soon to be 438, order an extra pallet of those every order if your volume is anywhere close to 800+ a day. Volume close to 1000-1300 go through a pallet a day, at least here, even though the audit says you need more 278 trade that space for an extra 285 and 439. 1000+ volume can get away with an order every 2 weeks with 30 pallet spaces, if you have 20 pallet spaces assume an order every week.
Corporate keeps updating the prep stations and how to prep so expect some movement on that.
Depending on the STL they may have unrealistic expectations especially if things fall in late at night and nobody is paying attention.