B
Blackhawks54
Guest
You all have a point. I kinda feel like it's all over the place at my store. Bear with me as I'm trying to make this as short as possible. During the weekdays we have an opening FRO and sometimes one or two mid SLTM's. Then we have a few who work truck/brand in the morning plus the VMTL. If there's no mids the opening FRO can barely do reshop. The FRO will stay at the desk. But we've tried asking a brand TM near shoes to find an item for a guest or bring another size in kids, etc and that seems to work out well. Then there is usually only a closing FRO and one SLTM at night. I don't close a whole lot, but the past couple times I did, the SLTM will have a lot more zones than FRO. If the GSTL/GSA calls for backup, the SLTM is the designated one to respond for SL. The FRO will only come up if no one else responds and put the phone on night service. When zones are done, one sorts reshop and one does touch ups the rest of the night. We barely get reshop out but the LOD says that truck can take care of it in the morning. It's crazy.
Weekends are different as more people are scheduled. Lately I've seen that two people are scheduled FR during the day: one opening and one mid, sometimes weird hours like 3-7. The closing FRO will either have no zones or will zone men's performance, maternity, RTW clearance and plus. It depends on the LOD. But now that it's mentioned it kinda doesn't make sense because it may seem to not be busy and the mid FRO will just zone somewhere else in SL or do reshop.
I may try directing calls to different SL departments next time to see if that works. I used to work at another store a few years back and I did that. It seemed to work out just fine.
Weekends are different as more people are scheduled. Lately I've seen that two people are scheduled FR during the day: one opening and one mid, sometimes weird hours like 3-7. The closing FRO will either have no zones or will zone men's performance, maternity, RTW clearance and plus. It depends on the LOD. But now that it's mentioned it kinda doesn't make sense because it may seem to not be busy and the mid FRO will just zone somewhere else in SL or do reshop.
I may try directing calls to different SL departments next time to see if that works. I used to work at another store a few years back and I did that. It seemed to work out just fine.