One thing that I wish would happen on New POS would be for items that are Zeroed out in the system to be Auto-Salvaged instead of processed like normal. I know Classic POS used to do that, but it was removed from Classic before I started, so I've only worked with Classic and New not Auto-Salvaging $0.00 merchandise. I mean, it Auto-Defects food and select Health/Beauty items already, so it shouldn't be hard at all to program. It's so annoying going through the piles of returned items, scanning to see what's Missed Salvage or not and Defecting I mean "Item Removing" them out, and it is not practical to scan every item on the Zebra during a return and manually Salvaging items out through the "Anything Wrong?" prompt, espcecially when the Guest has a lot of items or when there's a huge line at the Service Desk, and you have to be as speedy as possible.
Also, still annoying that we can't scan multiple receipts in the same return anymore. It came in handy so many times. I know Receipt Lookup will pull them all but multi-receipt returns are still a MUST. This one isn't a must, but something that I found neat about Classic was that we could do a Receipt Lookup during a return. Like if a Guest had a receipt, and also something off of their card or a different card, one of the K-keys, I don't remember which one, would let us do a lookup in the same return as one in progress. I didn't use it all the time, but when I did, it came in clutch.