Archived New TM

[R752]

Hey guys, I'm a new TM (2 weeks young) and this is also my first retail job 🙂 I am kinda confused on "words" my fellow TM use on the floor...such as
1) zoning, reshop(or restock??), push/pull, backstock, flexing its like I kind of get what they each mean but I feel like I'm confusing most of them together to the point where I can't get a real distinction of what they truly mean "How does one zone the right way?"

2) The zebras, I can read regular shelves but then I get confused on letters based location like "P1" or anything with F lol...the ppl that trained me just shrugs n just hope I'll get it w/o giving a clear explanation annnnddd backwalls I rlly hate backwalls any tip to conquer this

3) setting up my eHR account, do I use the same log in as I would use for the register or do I go to the service desk ppl to help set it up for me?

4) lastly, what does the day of a Hardline Salesfloor ppl entails besides guest, zoning flexing etc ? (And why does everybody make closing/opening shift sound scary)

Sorry for all these questions guys, thank you!!!

 

[NKG]

Hey guys, I'm a new TM (2 weeks young) and this is also my first retail job 🙂 I am kinda confused on "words" my fellow TM use on the floor...such as
1) zoning, reshop(or restock??), push/pull, backstock, flexing its like I kind of get what they each mean but I feel like I'm confusing most of them together to the point where I can't get a real distinction of what they truly mean "How does one zone the right way?"

Zoning-pulling the merchandise forward (cover the diamonds on the shelf) so the guest doesn't have to reach in the back to grab the product.

Restock/abandon/reshop- items returned or left behind from a guest that can't be put back in the area it was found. Ei-you wouldn't put away a t-hirt in shampoo.

Push/Pull- merchandise from backroom to be pushed on the floor so guests can buy it.

Backstock-working a pull and the items wont fit on the shelf. You return theses to the backroom to be backstock for a future pull.

Flexing- filling in merchandise in empty spots on the shelf that no longer are carried at target.

2) The zebras, I can read regular shelves but then I get confused on letters based location like "P1" or anything with F lol...the ppl that trained me just shrugs n just hope I'll get it w/o giving a clear explanation annnnddd backwalls I rlly hate backwalls any tip to conquer this

If it says p1-2-3

Peg hook 1; 2nd row and 3 spot over.

3) setting up my eHR account, do I use the same log in as I would use for the register or do I go to the service desk ppl to help set it up for me?

Ask your HRTM to help you log on

4) lastly, what does the day of a Hardline Salesfloor ppl entails besides guest, zoning flexing etc ? (And why does everybody make closing/opening shift sound scary)

That's hardlines in a nut shell. Zoning sucks depending on what you zone, how big your store is or how busy your store was

Sorry for all these questions guys, thank you!!!

 

[redcardroy]

Welcome! One piece of advice I can give you from an AP perspective to not get termed: if it isn't yours, don't take it. Always ask if you're not sure.

 

[Anelmi]

Opening/closing aren't bad at all...some people just don't like either/or. The only bad thing is if you ever have to CLOPEN which is a closing shift followed by an opening shift.

In my experience, the store is pretty quiet during an opening shift and a little more hectic during closing depending on time of year/area/etc.

 

[R752]

Hey thanks guy I really appreciated it!! And @ redcardroy can you elaborate more on being "termed" and are you implying taking as in stealing or pushing someone else's cart?

 

[HRZone]

Hey thanks guy I really appreciated it!! And @ redcardroy can you elaborate more on being "termed" and are you implying taking as in stealing or pushing someone else's cart?

Termed as in terminated