Guest Services No Receipt Return Price Chop... Do You Adjust?

starmaster1000

Master NCR Torture Device Operator
Joined
May 31, 2018
Messages
820
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  • #51
Where did that information come from?
There was no communication at all at my store, and because so much else was changing, everyone just assumed it was the new policy, especially since we were hitting that time of the year that everyone buys nasty ass stuff at garage sales and tries to return it for full price.
Yes, it was on Workbench. Not at work right now so can't find it.
I'm digging on r/Target for the verbiage.
 

starmaster1000

Master NCR Torture Device Operator
Joined
May 31, 2018
Messages
820
  • Thread Starter Thread Starter
  • #52
My store is offering what POS says, unless the guest complains to the point a leader comes over, who will sometimes adjust.
To be "frictionless," what I've been doing is taking off about 15%, so I adjust up, unless the offered value is greater, in which case I leave it alone. I do preface all my no-receipt returns with what I call my "two point disclaimer," (1) there's a limit in 12 months and (2) items don't always get their full value, which I'm not able to adjust.
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
4,187
tf are they gonna do, fly from India to my store? lmao
this. ^^ TGS literally has 0 power.

They can make recommendations, but ultimately, even they will (sometimes) acknowledge that it's the stores descretion.

Vice versa for Target.com stuff-- we can ask them to fix things that we can't, but it's their final say (though I've noticed they're complete pushovers and will do pretty much anything we ask them in the name of making it right), though shoutout to the one lady who sided with me and explained to the guest the cartwheel was not valid on their ship to home order
 
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