Archived Not scheduling enough people??

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HLN13

HLN13

Hardlines TM
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How many people does your store normally have at once for Electronics and Hardlines?

Today my store only had two people scheduled in each department ALL DAY.

It was 7-3 and then 3-11. I feel like this is really poor planning, because we're a pretty high volume store. And we were just completely screwed all day, pulls were superbacked up, and then the electronics closer ended up calling out, screwing us over even more. Is this normal?? I feel like most stores have more then one person scheduled?
 
HardlineNewbie13 said:
It was 7-3 and then 3-11.
Click to expand...

To be honest on a weekday that's all you need in electronics assuming you are utilizing them correctly. At my store electronics cannot be pulled to backup, or cover toys or seasonal.

As far as hardlines it really depends on your process teams. My old store would have 3 or 4 people in instocks each day meaning we didn't need hardlines until 1 pm for cafs and midday zone

Because electronics has so much downtime it's kind of wasteful to have double coverage on a non holiday, Friday Saturday or Sunday. Again this is assuming you keep them by the boat at all times. I know not all stores are there yet
 
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HRZone said:
To be honest on a weekday that's all you need in electronics assuming you are utilizing them correctly. At my store electronics cannot be pulled to backup, or cover toys or seasonal.

As far as hardlines it really depends on your process teams. My old store would have 3 or 4 people in instocks each day meaning we didn't need hardlines until 1 pm for cafs and midday zone

Because electronics has so much downtime it's kind of wasteful to have double coverage on a non holiday, Friday Saturday or Sunday. Again this is assuming you keep them by the boat at all times. I know not all stores are there yet
Click to expand...
At our store electronics is responsible for Toys, sporting goods, books etc stray/gobacks, zones and pulls. They also assist with seasonal.
 
Weekday? Usually 1 electronics and until this weird short mid shift person comes in, and then 2 TLs in Hardlines.
 
Electronics 2-3 weekday single coverage the whole time, 3 on sarurday with double coverage.

Hardlines morning varies but closing team has minimum 3 except Friday and Saturday 4-5 closers.
 
We only had one TM in electronics and a couple of TMs in hardlines for most of the year. Now that E2E is spreading truck and BR hours around, we have a lot more coverage.
 
Same at my store with E2E, there's usually double coverage at least in the midday since they're also responsible for pulling, filling and zoning toys, sporting goods and seasonal, as well as setting POGs and sales planners
 
I remember one day I opened my big mouth and said "they should have more people scheduled!" and of course one of the new GSTL's best buds rats on me and the next day I get called in the office and he wrings me out about it. ugh I was so angry.
 
I just did a 4 hour closing shift last night with barely any zoning done by the TM before me, and I'm expected to zone and reshop all of housewares (C and D blocks) and toys, pets, luggage, and chemicals (E block). Luckly I had some help after store closing but there's been times where everyone but myself is scheduled to leave at store closing.
 
Today I had a grand total of two cashiers until 3:30. Not just two people, but one 8 to 12, one 9 to 1, one 1 to 5 and one 2 to 6:30.

I'm pretty sure the sales floor team hates me for all the backup calls today.
 
defang said:
Today I had a grand total of two cashiers until 3:30. Not just two people, but one 8 to 12, one 9 to 1, one 1 to 5 and one 2 to 6:30.

I'm pretty sure the sales floor team hates me for all the backup calls today.
Click to expand...
Our store could not survive on this coverage
 
defang said:
Today I had a grand total of two cashiers until 3:30. Not just two people, but one 8 to 12, one 9 to 1, one 1 to 5 and one 2 to 6:30.

I'm pretty sure the sales floor team hates me for all the backup calls today.
Click to expand...

Who fell asleep writing your front end schedule?
 
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Huh, at least at my store one Electronics TM is usually fine. Even the new guy was fine. But two cashiers until 3:30 is absolutely atrocious. I would not even be able to begin to imagine the pain and suffering that ensued. That might of made me angry enough to bring it up to someone and say that's not alright.

I work at a Super Target and there's always guests waiting in their cars at 7am to grocery shop, it's kind of annoying. Whenever I opened cashier and I had a line backed up into Gift Cards and letters around 8am, it's like what did the guests expect? There's literally 0 people able to back up besides the opening GSTL and that's what sucks about the 8am rush as I like to call it, it's a very real rush at my store. I wanna call it asinine, because there's pallets everywhere and grocery aisles are crammed up the ass with u-boats and giant pulls and carts and everything.

It's almost not even worth it to come in that early unless you only have a few things to get, not a whole grocery list like everyone does apparently at 7am in the morning. The aisles are a cluster. Fridays-Mondays are the worst offenders for this. Other days are fine.
 
TTGOz said:
Huh, at least at my store one Electronics TM is usually fine. Even the new guy was fine. But two cashiers until 3:30 is absolutely atrocious. I would not even be able to begin to imagine the pain and suffering that ensued. That might of made me angry enough to bring it up to someone and say that's not alright.

I work at a Super Target and there's always guests waiting in their cars at 7am to grocery shop, it's kind of annoying. Whenever I opened cashier and I had a line backed up into Gift Cards and letters around 8am, it's like what did the guests expect? There's literally 0 people able to back up besides the opening GSTL and that's what sucks about the 8am rush as I like to call it, it's a very real rush at my store. I wanna call it asinine, because there's pallets everywhere and grocery aisles are crammed up the ass with u-boats and giant pulls and carts and everything.

It's almost not even worth it to come in that early unless you only have a few things to get, not a whole grocery list like everyone does apparently at 7am in the morning. The aisles are a cluster. Fridays-Mondays are the worst offenders for this. Other days are fine.
Click to expand...

Oh believe me, today I had it out with my ETL and STL. Words like "unacceptable", "not brand" and most importantly "guest complaints" were used. It wasn't a fun conversation but I had to have it. Either way I'm fairly confident nothing will change.

Also even though we are an 8 AM store, the rush is very real. What's especially annoying is because we have SCOs, we only have one cashier in until 9 or 9:30 and they have to watch SCO. When things get busy, I have to watch so they can hop on (or I will hop on myself). And inevitably, everyone will immediately rush over to the register that opens because, as I am told by guests almost every morning, "If I'm paying why do I need to do the work myself?"
 
Our trainees get 40 hours while me and the rest of my team get 25 to 30 if we're lucky, and we like 5 trainees. It's pretty much one guy training them for the first half of their shift and then another TM or myself for the other half of the shift. And they still expect us to get CAF, POG and Myfa done... I've been begging for someone to end me quick.
 
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