Excuse me for not knowing but does it not differentiate when putting the order in to hold if it is an OPU or a Drive up? I have seen the remodel stores still have the hold space up front and assumed that OPU went there and the Drive ups went back to the new expanded off stage drive up space.
I know that when my store goes through remodel our drive up space will literally be on the complete opposite side of the building and this could be a big hassle for the team.
Also another thought is what happens to guests who want to place a Starbucks drive up, the drive up team members have to walk all the way to Starbucks and back to the drive up space . That seems ridiculous.