They should just have a “service desk” at that new OPU area so guests can pick up their order there, then the official service desk at the front can just be returns and other things.
It does, but retrieval of the order is the same app.
No way to differentiate between opu and drive up. At my store all orders are stowed in the place. With our remodel we got a huge space behind guest services. You might get that with your remodel. Cooler and freezer is a little down from the other storage space.
This is what ours has ^^^. We look at the symbol though to keep the OPU at the closest door to GS and the DU orders are closest to the door they walk them out of. Sometimes it works out, sometimes people muck it up... but we try lol
GS should have devices to retrieve pickup orders from light duty behind GS while there should be a separate DU team handling DU orders in the new hold area. Only times they should have to communicate is when it’s a pfresh order since walk-in coolers and freezers would be at the new hold area or when a guest changes their pickup method.
Also when guests can change their minds after stowing and at pickup it dosent matter. Only thing that matters cold stuff in fridge and frozen in the freezer. It’s absolutely rediculous!
When my store remodeled we got one storage area behind guest services for drive up and OPU. I guess all stores are not the same.
A big issue was COVID. A lot of full store remodels had already been planned out prior to 2020. These all included expanded hold spaces for OPUs and Drive Ups behind guest service - but nobody could have predicted the sudden surge in online orders when lockdown happened. Suddenly even those massive, newly-expanded hold spaces were too small - and even stores that had JUST remodeled not even 2 years prior needed to go through another one to expand their hold space for the drive-up teams.
My remodel was about a year ago. Our storage area/closet is pretty big.
