- Joined
- Nov 8, 2011
- Messages
- 770
@Retail Girl -1 is a liar especially in infant hardlines and other parts that have display items
When i first started working at target the worst was when you would get a call and they would ask one question at a time
"Do you have...." - Guest
(I'd go and check)
"Yes we do"- Me
"Okay, can you see how much it is?" - Guest
(I'd go and check)
"it is 15.99"- Me
"Can you see if you have a Green one?" - Guest
"I'd go and check"
Now I always ask, "were you looking for something specific?"
@Barcode , of course I'll call for them, but I'm always wondering in my head why they just don't do it themselves. And your store clearly has a higher rate of hold pick ups than my store. If I'm being generous, at least 75% of the stuff is never picked up, no matter how desperate the guest claims to be for the item....it's probably closer to 90% of the stuff is never picked up. So don't put too much stock in those calls driving sales. They do, a bit, but more times than not, even when you find the item and put it on hold, it is going to be a complete waste of time at my store (and others, too, I would bet).
@Barcode , of course I'll call for them, but I'm always wondering in my head why they just don't do it themselves. And your store clearly has a higher rate of hold pick ups than my store. If I'm being generous, at least 75% of the stuff is never picked up, no matter how desperate the guest claims to be for the item....it's probably closer to 90% of the stuff is never picked up. So don't put too much stock in those calls driving sales. They do, a bit, but more times than not, even when you find the item and put it on hold, it is going to be a complete waste of time at my store (and others, too, I would bet).
@Barcode , of course I'll call for them, but I'm always wondering in my head why they just don't do it themselves. And your store clearly has a higher rate of hold pick ups than my store. If I'm being generous, at least 75% of the stuff is never picked up, no matter how desperate the guest claims to be for the item....it's probably closer to 90% of the stuff is never picked up. So don't put too much stock in those calls driving sales. They do, a bit, but more times than not, even when you find the item and put it on hold, it is going to be a complete waste of time at my store (and others, too, I would bet).
Or you could work at my store where the person comes in about a week later and is infuriated by the fact that her item is no longer on hold. Seriously, there have been a few instances where I was worried I'd get some kind of upper-class-mom mocha-chai coffee thing from starbucks dumped on my head.
The worst is when a nearby store tells them "we have it" without calling us first.... Only happened once or twice in my time back in Electronics though, thank god.