POS 2.0/New POS Shenanigans

[starmaster1000]

I think we need a thread to discuss New POS' limitations, glitches, and other sad behaviors.

 

[starmaster1000]

Gift receipts say to return the item for a "Merchandise Return Card" but the Guest used their credit card.

Uhm... that would be a gift card, New POS. 🤦‍♂️

 

[Far from newbie]

Gift receipts say to return the item for a "Merchandise Return Card" but the Guest used their credit card.

Uhm... that would be a gift card, New POS. 🤦‍♂️
View attachment 9714

This is not new. I was up front years ago and if the guest uses the barcode from the actual original receipt they get a charge credit but if the GIFT receipt is used it assumes the recipient, not the purchaser, is returning, hence, a gift card for them to get something else.

 

[starmaster1000]

This is not new. I was up front years ago and if the guest uses the barcode from the actual original receipt they get a charge credit but if the GIFT receipt is used it assumes the recipient, not the purchaser, is returning, hence, a gift card for them to get something else.

I'll see if I can take a picture of the Classic POS gift receipt which I believe says it's a gift card.

Notice this one says Merch Return Card.
Those are only issued for store credit.

 

[Mikuhl]

That font is dis-gus-tang!!

 

[NewKidGSTL]

I'll see if I can take a picture of the Classic POS gift receipt which I believe says it's a gift card.

Notice this one says Merch Return Card.
Those are only issued for store credit.

I’ve had gift receipt returns come back as merch card before.

 

[starmaster1000]

I’ve had gift receipt returns come back as merch card before.

Yes, but the wording on the gift receipt shouldn't say that.

Gift receipts for items purchased with a Merchandise Return Card by the guest/gift-giver return to a Merch Card to prevent them from using a gift receipt on a Merch Card purchase themselves to try to get a Gift Card instead.

 

[NewKidGSTL]

Does it actually go back to a merch card or does it just say that?

 

[Amanda Cantwell]

There was a breif time when all gifts went back to merch and then they switched it back to GC. probably just forgot to update new POS.

also what the heck is that font? new POS is NOT ready.

 

[mizl]

I don't understand why they have to bug test this software live. I would happily spend hours ringing up test transactions in a test environment if I meant not having to deal with half of my registers having less functionality.

edit: okay I mean I DO understand I just don't like it.

 

[Amanda Cantwell]

Target never tests anything, nor cares to listen when ™s say something’s not working. Corporate in their high offices doesn’t see how things really work in stores.

 

[starfishncoffee]

I hate these things with the intensity of 10,000 desert suns. I can get used to the system, fine. But it's still full of a lot of kinks and those kinks slow things down and don't make for a good guest experience.

 

[FrontEndBitch]

When does this launch?

 

[starmaster1000]

When does this launch?

It's being rolled out to all stores by Q3 I believe. Some stores have yet to have their register monitors changed to the touchscreen ones because the company we subcontract to (CompuCom) sucks.

Touchscreen only. The entire keyboard is useless, including the letters. Can't even ADDT'L ASSIST.
A keyboard comes up on screen for text entry.

Stores piloting it have it on about half the registers to train everyone and since many things don't work on it, to not completely hinder the store with this shitty software.

 

[starmaster1000]

That font is dis-gus-tang!!

Dis-gus-tang Serif***

It's the same as the myCheckout. In fact, New POS is just an on-Windows-7 version of myCheckout. All the icons, pictures, and prompts seem to be the same.

 

[Psyfire]

Why the hell would you get rid of the keyboard? Its going to make certain things take longer.

 

[Hardlinesmaster]

Certain cell phones upc code does not on work on the new pos🙁

 

[Amanda Cantwell]

Why the hell would you get rid of the keyboard? Its going to make certain things take longer.

This. Seasoned GSTMs can do a simple return on the keyboard in their SLEEP. Removing that would take longer especially since there’s a lag in the touch screen.

 

[NKG]

Sounds like a nightmare from what I read on WB

 

[Staffwoman]

It's being rolled out to all stores by Q3 I believe. Some stores have yet to have their register monitors changed to the touchscreen ones because the company we subcontract to (CompuCom) sucks.

Touchscreen only. The entire keyboard is useless, including the letters. Can't even ADDT'L ASSIST.
A keyboard comes up on screen for text entry.

Stores piloting it have it on about half the registers to train everyone and since many things don't work on it, to not completely hinder the store with this shitty software.

What training? I didnt even know there was a change until I read it on here. There is zero communication and training. You go up for backup and BOOM! it's all new, and you're struggling to check out the guest. Another Target fail.

 

[flow4areasonuno]

What training? I didnt even know there was a change until I read it on here. There is zero communication and training. You go up for backup and BOOM! it's all new, and you're struggling to check out the guest. Another Target fail.

This is probably why they only put the new one on half the registers at my store

 

[starfishncoffee]

Oh, we just came in one morning and SURPRISE! Half our registers had been changed. Leadership didn't even know.

 

[starmaster1000]

Does it actually go back to a merch card or does it just say that?

There was a breif time when all gifts went back to merch and then they switched it back to GC. probably just forgot to update new POS.

also what the heck is that font? new POS is NOT ready.

Gift receipt goes back to a Gift Card (the exception being the Guest who gifted the gift paid for it with a Merch Card, so that no one tries to use gift receipts to get back Gift Cards on a Merchandise Return Card purchase).

Classic POS still says "Gift Card" so it's just a text issue.

 

[mizl]

My store was supposed to get the update today... nothing yet.

 

[mizl]

I don't remember seeing it in any of the info about the new POS but if you already have a 6-digit pin on the myDevice, use that for the new POS login. Went to make one and got an error message and assumed I couldn't use the same one as my myDevice one for some security reasons... went to log into my myDevice today and couldn't until I tried the POS pin. So that's fun.