Ours suck so much, they either won't come in for weeks, or they will come in and not do anything. We've tracked them on the cameras because they signed in and said they were in the store for 3 hours, they were only in the store for 20 minutes tops. They are the biggest waste of money. I could get all the DVD returns done with the IRs, and now our backroom is overflowing because they can't do their job. At one point I had 5 boxes of NECA in the back, all kept in the same place and they had the nerve to report that they couldn't put them out because they couldn't find the boxes. The place where the NECA stuff is stored in my store hasn't change in over a year.