- Joined
- Oct 23, 2013
- Messages
- 34
Quick question as I haven't been able to find a definitive answer and I'm wondering if different stores handle these issues differently. The following are "hypothetical" scenarios.
Let's say a guest purchases a "hot" ticket item prior to black Friday -- like an iPad. And then they come in on Black Friday, want to return the iPad, and then repurchase it at the reduced price. Does your store accept this kind of return/resale? Does the guest have to repurchase this item from the sales floor, or are you able to sell it from the re-shop/sort location?
Take it a step further. Let's say a guest purchases two toys in early December. The toy is a "hot" ticket item. The toy then goes on sale for buy one, get one 50%. The guest purchases one toy at your store and another toy at another store and wants to price match at your store. Can/does your store attempt to make this kind of price match? If you can't make a price match, does/would your store allow the guest to return both items to your store and then repurchase the items from the re-shop/sort area?
Just curious if others have encountered this, what Target's official policy is, how much liberty your store's leaders take to "make it right" for the guest, etc.
Let's say a guest purchases a "hot" ticket item prior to black Friday -- like an iPad. And then they come in on Black Friday, want to return the iPad, and then repurchase it at the reduced price. Does your store accept this kind of return/resale? Does the guest have to repurchase this item from the sales floor, or are you able to sell it from the re-shop/sort location?
Take it a step further. Let's say a guest purchases two toys in early December. The toy is a "hot" ticket item. The toy then goes on sale for buy one, get one 50%. The guest purchases one toy at your store and another toy at another store and wants to price match at your store. Can/does your store attempt to make this kind of price match? If you can't make a price match, does/would your store allow the guest to return both items to your store and then repurchase the items from the re-shop/sort area?
Just curious if others have encountered this, what Target's official policy is, how much liberty your store's leaders take to "make it right" for the guest, etc.