Archived Question for Store Employee:Returns

[Dcnewb4now]

So long story short, I purchased a tv on black friday (as i wasn't sure how the availability would be on monday, nor was a sure of if the tv would be on sale on monday). On monday, the same tv was on the same sale, but it now had the extra 15% off. I placed a new order to at least reserve the tv at that price for me. I went in today to get the price difference with the understanding that i would probably have to purchase the tv from my order from monday and return a tv. Now when I went in the customer service lady said I had to return the exact tv I purchased on black friday and couldn't simply purchase the tv (online purchase from monday) and return it using bf's receipt. Is this correct? They are the same exact model tv.

 

[Amanda Cantwell]

You cannot because the receipt links to the serial number of the tv and will deny the return unless it’s the exact tv.

 

[Dcnewb4now]

Guess i will have to go back tomorrow. Darn!

 

[redeye58]

This is true on any high dollar electronics item - phones, iPads, laptops, TVs, etc.
The serial usually prints out on the receipt.

 

[TTB]

Is it true they have to defect all electronics when its returned?

 

[Malkiacera]

Is it true they have to defect all electronics when its returned?

No, from what I know it will go from guest service to receiving CRC, a mysupport gets put in for the PMT to check it out and then if all is well it gets returned to stock.

 

[Amanda Cantwell]

Is it true they have to defect all electronics when its returned?

No. If it’s unopened we can resell it. Certain items we can even print a repackage sticker.

 

[RandomGeek]

No. If it’s unopened we can resell it. Certain items we can even print a repackage sticker.

Except for Apple. I've actually CRC'd an Apple watch someone returned because they changed their mind on color after buying it. Never even left the store.

 

[Fix It]

No, from what I know it will go from guest service to receiving CRC, a mysupport gets put in for the PMT to check it out and then if all is well it gets returned to stock.

TV’s are the only things that are checked and put back on the floor if they operate correctly.

 

[HRZone]

TV’s are the only things that are checked and put back on the floor if they operate correctly.

I got a returned Samsung 40inch for like 200 bucks last year thanks to this

 

[Fix It]

I got a returned Samsung 40inch for like 200 bucks last year thanks to this

Yezzur. The only thing is it’s clearanced based on the original price rather than the sales price so it’s a good deal if you buy it in March, not so much in Q4

 

[Frontlanegirl]

I got a returned Samsung 40inch for like 200 bucks last year thanks to this

And I have had tv's returned because they were faulty and the CRC sticker was still on it.

 

[Amanda Cantwell]

Except for Apple. I've actually CRC'd an Apple watch someone returned because they changed their mind on color after buying it. Never even left the store.

Yes— Apple I usually just CRC

 

[Dplymkr88]

Anything that contains personal info can not be resold and must go to CRC.