Well, I mean I had a girl cock an attitude and I'm a bit young (early 20's) so the older team members seem to take that as 'I don't have to listen to you.' >.< it's frustrating. It's mostly the new team members though. It seems to me like even though they've had jobs before; they don't understand why they have to 'find' work when myself or another haven't provided them with another task. Such as, if you finish spider wrapping the product, don't go play on the cell phones, go zone or something, this isn't play time.
Annoying thing is, when I told them to stop playing and gave them some bs task just to keep them occupied, I got a vibe of "I don't have to listen to you.".
I get that I'm not a GSA, but I had been told to supervise them. I was the only team member over there who wasn't new. There were no GSTL's, GSA's, ETL's, etc. I was it. Its annoying that even after basically babysitting (they were brats) these TM's that I got attitude from some of them. >.> I don't know what to do to help them understand that I don't tell them to do things because I'm a jerk, I do it because I was either told to or because their playing around and I don't want them to get introuble with the TL's.
Last time I caught them slacking off and told them to go be productive, I not only got attitude after warning them of the camera straight above them, but half of them completely ignored me. Not even a second later they were called down to the office. When I told my GSTL (also their GSTL who had told them to go reshop.), ahh she was pretty upset.
Being told to supervise other TMs is fine, but if you are still on the same level as those you are supervising then be nice to them.....you said that you had a TM cop (not cock) an attitude because you are younger than they are. Well, age rarely makes the difference when working with TMs. The difference is in HOW you treat them. If I was working with you and you were telling me what to do or were threatening me with LOD stuff or reminding me that cameras were around, I probably wouldn't listen to you, either.
As a GSA you will be a supervisor.....as a TM being asked by a GSA or GSTL to supervise you have to remember that you are on the SAME level as they are. Approach TMs with requests and not threats. Also, if you are watching over newer TMs it helps to start doing a task and then ask the newer ones to join you. Or, give the newer TMs the options of a few tasks......say something to them about end caps needing to be straightened, bags needing to be filled, or pick-up re-shop from the lanes. Tell them that these things need to be done and then YOU start with one of the tasks and ask them to choose one of the other tasks to do.
If you don't have TMs respect now it won't get better by becoming a GSA. You need to be a TM, not just the supervisor because you were asked. UNTIL you are an official GSA don't be "the boss" be a fellow TM and work together. You will get respect if you work along with your TMs.....and then when the GSA title comes these TMs will already know that you are a worker and will be more likely to respect you in a new position.
Please, never threaten a TM about doing their work.....for they'll remember and then give you a real bad time when you become a GSA.
I never threatened them over anything. I actually got a good comment card over how I treated them WHILE handling a boat load of work myself (back stocking, push carts, security and POG's).
I was straightaway nice to them, showed them how to do things that they needed to do properly (security stuff), a few of them were really into it, they were really excited and upbeat. Others just seemed like they couldn't care less, which is whatever to me because I figure if that's the attitude they bare during the time they work here, they won't last too long.
I asked them not to play on the phones purely because I knew the ETL was heading our way and I didn't want them to get in trouble for it.
Surprisingly enough there really wasn't much for them to do. I had a few of them spiderwraping and the ones who didn't want to stay went home (ETL approved leaving early.).
The incident with the camera was a separate day, they were supposed to be zoning but a group of about 10 were all crowded around one small area doing nothing. I told them to act like they were doing something (be productive) because there was a camera and if the LOD saw them, they could get in-trouble.
All my GSTL's have said I would make a good GSA because they know I'm friendly to TM's and guests regardless of my workload or stress level, and I get everything done while still helping others with their tasks. If I was rude to the TM's I'm sure they would know, the GSTL's have friends that are new TM's. After today I can say that the TM's like me, apparently they were just tired because it was the last hour of their shift and they wanted to go home. I trained two more people and ran around like a mad person helping each department with whatever they needed done.
I understand that from my original post it likely sounded like I was rude to them or had this odd superiority complex just from having been appointed supervisor of them, but honestly I wrote all that when I was still stressed about what had happened and worried we were going to lose TM's (we did, they terminated five of them.).
I would never threaten a TM or boss them around. They were assigned tasks before I was appointed supervisor. I just helped them out and made sure they did everything properly then assigned new tasks when they finished. The ones who didn't want to do anything else just went home. >.<
It's frustrating to have lost five TM's after about a week, but like I said, the LOD's watch the camera's... The other new TM's are more careful now, and they've improved SOOO much in their cashiering skills. (except stupid training mode never wants to work properly).
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I've pretty much decided to just watch their backs so they don't get in trouble. That's how my GSA did it, he would let me know if I was breaking a rule that I wasn't aware or if I needed to do something a certain way, especially when he forewarned me that the LOD's could see us on the check lanes from their above offices.. Best thing I ever learned. Lol saved me a lot of grief.
😛
