- Joined
- Jun 25, 2011
- Messages
- 122
In the last month or so there has been a real push for cashiers and guest services team members to get red cards and guest surveys. Each cashier is required to get maybe two red cards and three to five surveys by the end of the shift. We also have a daily go that we must meet, maybe about twenty surveys and fifteen red cards.
I find pushing people to get a red card or to make them take a long guest survey when they clearly want to leave the store a pain. I understand the need for red cards but I don't feel right asking a guest to take a really long survey just so that the STL can get a bonus check every month.
I guess my question is, are other stores doing this or is it just us? And is it ok for the amount of guest surveys we can get to be a part of our performance review?
I find pushing people to get a red card or to make them take a long guest survey when they clearly want to leave the store a pain. I understand the need for red cards but I don't feel right asking a guest to take a really long survey just so that the STL can get a bonus check every month.
I guess my question is, are other stores doing this or is it just us? And is it ok for the amount of guest surveys we can get to be a part of our performance review?