- Jun 24, 2011
So I'm a GSA and my store has adopted a front end culture of "Target returns anything and everything no matter what" in order to keep the guest happy. It had even gotten to the point where we return Ipods that the guest had cracked the screen, used make up that was the wrong shade, and an ipad because the "guest didnt like it." We just got a new ETL-GE and my store and I brought this issue up to her and she totally agrees that this is unacceptable. I was wondering if any of you guys had similar experiences at your stores or had any tips/tricks on how to effectively reduce guest complaints/anger while still enforcing the NEW and UNUSED portion of our return policy?