- Joined
- Jan 4, 2021
- Messages
- 122
What is the protocol when returning a high ticket item that has been used by the guest and then returned 1 day before the " return by date" on the receipt? the item was opened, used ( obvious signs of wear and tear) and the guest states that "nothing is wrong with the item" however they are returning it because they "decided to buy something different". Can the TM deny the return? What would you do?