Hi Folks - Thank you for all of the responses from my previous post about routines as a Backroom/Instocks TL. New question... with the rollout of the new Instocks process, how are you going about keeping your scores where they need to be? I had some specific questions I would like to ask.
1. How is the push-all process going in your store? Ours is becoming a challenge. I am finding the areas we are getting the biggest hits on Scans with Location% are the areas we are doing every day (specifically BPLS, PLAS, and FURN fillgroups). Which is leading me to believe our Flow team is not pushing everything to the floor. I have tried challenging this with our O/N Flow Team, but they claim they are pushing everything.
2. How do you all maintain the push, reshop, and zone processes in your stores? Our store is an Org Chart 4, A+ volume store and it seems we get the same amount of business as last year but with less payroll. Same amount of push, reshop, and zone as before (we were Org Chart 5 last year). What frustrates a lot of our team is nothing gets completed in the store, ever, which leads to trouble with Instocks. Zone is not complete (it's pretty much make it look pretty), reshop is never done, and CAFs are never pushed, leading to the Flow team having to absorb the overflow of push, so that they can't finish THEIR work, and then it gets put on the dayside team to finish (usually meaning the I/S team can't scan and has to do the overnight work). I have tried to make hedway with the zone process by sending emails to the TLs letting them know where the I/S team will be each day, but it doesn't help, this leads to when the Instocks team CAN scan, they are spending more time in an aisle zoning it before they can scan, thus not finishing the task list. This is the biggest problem, that I can tell.
3. What is equipment control like in your stores? Do your stores assign a certain amount of PDAs to teams? Our equipment control is a joke in our store because no one signs it out, and no one is willing to give up their equipment to teams that need it (mainly because they need it... Bigger problem here is we don't have enough equipment to go around). I am lucky that the O/N flow TL is good enough to give me her LPDA when she leaves but my team sometimes has to wait 1hr. after they come in to finally get equipment. Not only that but our team seems to hide and break equipment, and nothing is ever done about it.
I know I seem like I'm whining, but I am simply looking for any advice you all can give. I want to get the score back where it was (I had it Green for almost five months until the new process began, now it's scary red). I firmly believe all of our store's issues can be fixed, and I am looking for ways to do that.
Thanks in advance for all for the help!!
1. How is the push-all process going in your store? Ours is becoming a challenge. I am finding the areas we are getting the biggest hits on Scans with Location% are the areas we are doing every day (specifically BPLS, PLAS, and FURN fillgroups). Which is leading me to believe our Flow team is not pushing everything to the floor. I have tried challenging this with our O/N Flow Team, but they claim they are pushing everything.
2. How do you all maintain the push, reshop, and zone processes in your stores? Our store is an Org Chart 4, A+ volume store and it seems we get the same amount of business as last year but with less payroll. Same amount of push, reshop, and zone as before (we were Org Chart 5 last year). What frustrates a lot of our team is nothing gets completed in the store, ever, which leads to trouble with Instocks. Zone is not complete (it's pretty much make it look pretty), reshop is never done, and CAFs are never pushed, leading to the Flow team having to absorb the overflow of push, so that they can't finish THEIR work, and then it gets put on the dayside team to finish (usually meaning the I/S team can't scan and has to do the overnight work). I have tried to make hedway with the zone process by sending emails to the TLs letting them know where the I/S team will be each day, but it doesn't help, this leads to when the Instocks team CAN scan, they are spending more time in an aisle zoning it before they can scan, thus not finishing the task list. This is the biggest problem, that I can tell.
3. What is equipment control like in your stores? Do your stores assign a certain amount of PDAs to teams? Our equipment control is a joke in our store because no one signs it out, and no one is willing to give up their equipment to teams that need it (mainly because they need it... Bigger problem here is we don't have enough equipment to go around). I am lucky that the O/N flow TL is good enough to give me her LPDA when she leaves but my team sometimes has to wait 1hr. after they come in to finally get equipment. Not only that but our team seems to hide and break equipment, and nothing is ever done about it.
I know I seem like I'm whining, but I am simply looking for any advice you all can give. I want to get the score back where it was (I had it Green for almost five months until the new process began, now it's scary red). I firmly believe all of our store's issues can be fixed, and I am looking for ways to do that.
Thanks in advance for all for the help!!
