During the last cosmetics/beauty reset, out store got the fragrance testers. We have never had testers before. The problem is that we did not have the black locking shelves for them. And they didn't send them.
Now, we have two extra. I ordered the shelves. Our STL left. I was told about 3 weeks later that no one was approving the orders and that I to reorder everything. I was suspicious about that because I wasn't aware the STL had to manually approve orders. But I did what I was told and reordered the items.
Now we have 2 extra tester shelves. At $106 each.
I MySupported the issue, and it is possible to send them back.
Two issues: 1) I need the PO number for the order. I could have easily found this on TIPP, but on SAP, I am lost. And I don't have time to sit and play with that stupid system for hours. And 2) Will we even could a credit for that amount if I send them back? Cause if not, I am tossing them.
Thanks for any replies or opinions.
Now, we have two extra. I ordered the shelves. Our STL left. I was told about 3 weeks later that no one was approving the orders and that I to reorder everything. I was suspicious about that because I wasn't aware the STL had to manually approve orders. But I did what I was told and reordered the items.
Now we have 2 extra tester shelves. At $106 each.
I MySupported the issue, and it is possible to send them back.
Two issues: 1) I need the PO number for the order. I could have easily found this on TIPP, but on SAP, I am lost. And I don't have time to sit and play with that stupid system for hours. And 2) Will we even could a credit for that amount if I send them back? Cause if not, I am tossing them.
Thanks for any replies or opinions.