It’s not a suspicious return the system just isn’t able to process what’s happening. It happens when a weird coupon is used such as $40 off if you spend $100 with getting a red card. If someone uses one of those coupons, a red card and a team member discount the computer just gets lost and doesn’t know like how to calculate what to give back. It has you call the GSTL over because the amount it’s calculating doesn’t match what the refund amount should be. You will have to manually change the amount back to normal based off the receipt. If you do a card lookup it will have it go back on a giftcard and if you have the receipt it will give you like the override options for the refund (cash, credit, debit, giftcard) or have it go back on the card. It just depends on how lost the system is. It’s just a glitch with the system. If it’s a same day return for an expensive item make sure the guest gets back what they paid and no extra. It sounds complex but when it happens just make sure you change the amounts so they get back what they paid.Anyone ever tried to return an item and after scanning the receipt and the first item, POS asks for GSTL override code? I've had a string of these returns lately and they have all been sketchy...
A “guest” wants to return/exchange $200 item. No receipt, wants to use ID. We check ID and its maxed out. Wwyd?
🤔 this one claimed to be one too..Depends? Is it an item that broke and they lost the receipt? Do they just want to replace the item? I might be willing to do an exchange, but if they just "want store credit" they will most likely get a no. I had a suspicious return the other night and it was a former TM.
🤔 this one claimed to be one too..
Give them the option to exchange for something else in that department.A “guest” wants to return/exchange $200 item. No receipt, wants to use ID. We check ID and its maxed out. Wwyd?
Nope. If it’s also damaged you should always just exchange it for the exact same item or something extremely similar. The guest should have no problem with you doing that. Make sure everything is in the box like literally every part. If they do have a problem then it’s most likely a scammer. If it’s unopened say you can lookup the receipt and try to actually use receipt viewer to find the receipt. You should say because of the amount I won’t be able to do an ID return but with the date and store location I should be able to find the receipt for you as long as you are able to prove it’s your receipt by saying other items on the receipt of the total. Nobody buys a 200$ toy and pays cash. It’s stolen and they are trying to get money for it.Give them the option to exchange for something else in that department.
At my store we offer exchange if they are scammers they usually refuse to exchange. If I suspect they stole the item then I call a leader or AP.Nope. If it’s also damaged you should always just exchange it for the exact same item or something extremely similar. The guest should have no problem with you doing that. Make sure everything is in the box like literally every part. If they do have a problem then it’s most likely a scammer. If it’s unopened say you can lookup the receipt and try to actually use receipt viewer to find the receipt. You should say because of the amount I won’t be able to do an ID return but with the date and store location I should be able to find the receipt for you as long as you are able to prove it’s your receipt by saying other items on the receipt of the total. Nobody buys a 200$ toy and pays cash. It’s stolen and they are trying to get money for it.
That’s what you should do! Just don’t let the scammer win.At my store we offer exchange if they are scammers they usually refuse to exchange. If I suspect they stole the item then I call a leader or AP.
Omg the amount of times my hand has accidentally covered the call for override on the recommended refund screen that I show guests to show them we can’t give cash when they pay with cardYeah and when I turn the screen to show them, my hand conveniently covers the "proceed without this," if it is there
Agree about the stagers but it gets bad for Home/Bedding when they do RTS. Whenever they announce that they did the RTS I can guarantee you that GS will be calling for reshop for usNow if we could do something about all of the real estate home/apartment stagers. I feel so sorry for the DBOs that work in home. These awful people buy tons of decorative stuff and then they always return them a few days later. I wish that they were charged a restock fee.