cihyfthedoor

Former BRTL – not working @ Target anymore! :D
Joined
Feb 28, 2012
Messages
221
Everyday in the backroom.

Funny. Everytime I switch to "2" I can never get a response from the TM's back there.
For the past few months, every time we have more than 1 walkie in the backroom, the goddamn LOD takes them all until we have only one. Because the floor needs them all. Except that doesn't work, because they announce EVERY SINGLE THING on the overhead PA anyway when trying to communicate things across the floor. It's extremely f***ing ghetto. We aren't Walmart. Or Kmart.
 
Joined
May 29, 2012
Messages
7,388
Our backroom people end up losing their walkies to the floor, but we don't announce things on the overhead. I cannot tell you how frustrating it is to come in to open guest service and have to fight for a walkie. First the GSTL will ask nicely...and everyone assumes that someone has given theirs up. Usually by the second or third phone call when I'm hunting down the GSTL to ask them to call out the call, they start getting serious about wrestling away the walkie from someone else.

Our electronics TM wasted 15 minutes at the start of their shift the other day trying to get people to give up their walkie and pda.
 

Mr Quickart

Cart Magician turned GSTL
Joined
Jun 15, 2011
Messages
177


This is in reference to when REDcards went down today for a few hours. Somehow no one knew about the override code we have with supervisor numbers. When they activate it it approves everything, no questions asked. The urgent news was telling us to call the number to use the REDcard. I think not...
 

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pzychopopgroove

cyberpunk//my little pony
Joined
Sep 23, 2011
Messages
1,655


This is in reference to when REDcards went down today for a few hours. Somehow no one knew about the override code we have with supervisor numbers. When they activate it it approves everything, no questions asked. The urgent news was telling us to call the number to use the REDcard. I think not...
So i was wondering why i stepped into my old spot store for beer and a sandwich and my favorite gstl had to call a number lol..
 
Joined
May 29, 2012
Messages
7,388
Wait...what...all we could do was apologize, give them 5% as a target coupon and ask for an alternative method of payment. There was no place to ask for an override at the registers.
 

Mr Quickart

Cart Magician turned GSTL
Joined
Jun 15, 2011
Messages
177
Wait...what...all we could do was apologize, give them 5% as a target coupon and ask for an alternative method of payment. There was no place to ask for an override at the registers.
Our store was initially all prompts so we could just type in the code located at K4 (gstl) K5 (emergency override code). As the CSC was fixing it they all transitioned to declines. You know it's bad when they activate the code!
 
Joined
May 29, 2012
Messages
7,388
Ah...I was on lunch when this started...so the cashiers were sending all the guests to GS to complain and get their 5% there. It took my GSTL 20 minutes to get out from behind GS to tell the cashiers that the system is down, give the guests the 5%, ask them to pay another way and stop sending them to guest services for that.
 

lovecats

Free At Last!
Joined
Jun 9, 2011
Messages
1,113
I was in early to pick up lens cleaner at optical. First it wouldn't take my debit and then my credit. It wasn't until I heard the gstl say it was down and was global that I realized it wasn't me. Had me worried for a second there. I was only about a dollar difference between with employee discount and without. Luckily it was back up by the time I had clocked out and picked up some stuff before I went home about 7:30.
 
B

Barcode

Guest


This is in reference to when REDcards went down today for a few hours. Somehow no one knew about the override code we have with supervisor numbers. When they activate it it approves everything, no questions asked. The urgent news was telling us to call the number to use the REDcard. I think not...
That override code is unnecessary for a call for credit authorization. You can put any number in and it will go through. (Best practice is to call and get the real code, it checks the account to make sure funds are available)

The emergency code (when active) will let you override a refund/return without having to call 718 (refund auth). I've only seen the code activated once, and it was because our receipts didn't work lol.
 
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