So I had an interaction with a guest this weekend that led to my termination. However the crazy part of it my statement, the market source tech persons statement show the guest was wrong and escalated a situation. Background. Guest was not happy when I said she was the first guest in 8 months to even ask about Directv packages. Mind you this isn’t even a redshirt question I was trying to answer and help tech. She began to raise her voice and call me rude. I replied I wasn’t being rude and was trying to help. Again called me rude and proceeded to demand my name. I refused and told her I wasn’t going to allow her to drag me into a confrontation. I began to walk off as it was time to go home and she kept at it and called me a fat motherfucker. At this moment I turned around and stepped back (7steps according to video) to tell the guest that was unacceptable. She stepped towards me, lowered her mask and began yelling loudly that I was stepping to her like I was going to fight her. At this point I’m dumbfounded and just standing there. I call for AP and TL assistance. They come and talk to the guest take statements and all the usual. I’m then called later the same night and told it was sent up to HRBP and I was to not come in until the investigation was over. Today I get a call informing me that I was being terminated because the “guest felt threatened” when I walked back after being insulted and also after the guest engaged in behavior that was not indicative of someone in fear of their safety. What do I even do? I called the integrity hotline but it just seems like the “investigation” was a joke and there was never a chance in hell of me keeping my job. Not a single TL or TM who is aware of the situation can understand or justify the decision. I need clarity on what they could have claim as grounds and how do I fight it.