I'm Lost! TM's old name showing up on myDevice?

[mizl]

I have a team member who legally changed their name years ago but whose old name is still showing up on their myDevice (you know, in the menu in myWork like "hi _______"). They said they've been trying to get that fixed for years with no leads. The old name doesn't seem to show up anywhere else. How can I get this fixed for them?

 

[Hardlinesmaster]

Getting names changes is based on the tax form & telling spot to fix it. You ask the tm to call tmsc or HROC number below.

 

[mizl]

The name is changed everywhere else - it's correct in Workday and everything. Just for some reason it's showing up different on the myDevice. I dug up a name change request process on workbench but when I go to submit one... it has the correct name.

 

[Hardlinesmaster]

Then, use chatbox option to fix it.

 

[mizl]

Ty! I couldn't figure out which option to use on the chatbot but I'm mySupporting it now.

 

[Hardlinesmaster]

Ok. You can call csc too. I would let it go, because the tax forms for pay are correct.

 

[mizl]

It's an inclusivity issue so I morally can't let it go but I mySupported it and called CSC so hopefully someone figures it out. It's on the myDevice and in My Time Self-Service apparently.

 

[Hardlinesmaster]

It's an inclusivity issue so I morally can't let it go but I mySupported it and called CSC so hopefully someone figures it out. It's on the myDevice and in My Time Self-Service apparently.

Is their name wrong on their paycheck? Yes or no?

 

[Formina Sage]

Is their name wrong on their paycheck? Yes or no?

I think no.

 

[Hardlinesmaster]

I think no.

They said it was wrong my time service, which is the pay check.

 

[mizl]

They said it's only wrong when they check their schedule in self-service, but not in Kronos. It's just the myDevices and the non-Kronos schedule.

 

[Hardlinesmaster]

Ask hr to fix it.

 

[Amanda Cantwell]

They said it's only wrong when they check their schedule in self-service, but not in Kronos. It's just the myDevices and the non-Kronos schedule.

What about printed schedule? HR can check preferred name too. CSC should be able to help.

 

[gsa4lyfe]

What about printed schedule? HR can check preferred name too. CSC should be able to help.

Printed schedule can be changed by preferred name on workday. I also have a TM that legally changed her name and the mydevice still has the old name but like this person everything else has the new name even her paychecks.

 

[mizl]

I checked preferred name, I checked everything. I called CSC and supposedly it is fixed. The TM is on in a few days and I'll be following up then. Fingers crossed.