if it it is really boring you at the front lanes try this ; give out all the c arts out that you can . this is going to drive the cart guys nuts keeping up with you. and those pesky ads can be handed out within the first 3 to 6 hours on sunday . Good hunting!
Our AP people give out carts whenever we don't have a cashier to do it. As a cart attendant, I hate it. It is so hard to keep up with carts now and when we get busy, we don't have enough carts to keep a nice flow going.
I feel that this time of year the TPS should be at the front door because of the escalation of pushouts. If they ahve to give out a few carts and ads whats the big deal. A TPS is put into a uniform as a form of a deterant, what good does it do if he or she is sitting in the office looking at cameras.
Well then thats wrong........TPS are hired as a visible deterent and not as an APS or APL. There is no need for them to be in the office watching cameras unless they are on thier breaks or thier APTL/ETLAP has requested they watch cameras to assist them while they watch a subject from the floor. Maybe this is why they have initiated this stronger directive.
As much as I try to be a visual deterrant near the doors, especially when we have a lot of guest traffic coming in and out of the store, but we have more of a problem with concealment than pushouts. So, this often means more time on the floor or watching cameras. I just can't wait for a recovery to walk right up to me with exposed merchandise.
Hmmm, we don't even have a TPS anymore, since the last guy quit and was never replaced. Our "greeter" cashier invariably gets pulled to get on a lane since there is always at least two NCNS or call-ins per shift.
Here's how it goes at our store:
GSA: Team we need at least three back-up cashiers
LOD: They're all doing pulls (or reshop, or they called in or NCNS also); have your greeter get on.
......and they never get off the lanes again. So much for the new directive! :laugh2: