I guess I'll ask HR about it tomorrow.
I guess my whole shift tomorrow will be doing quizes online???
...yet they leave me alone for over an hour with less than an hour of training.
...They have this packet to give out and the other employees dont even know what it is.
My trainer didnt even KNOW she was training anyone til I walked up today lol
Did you have orientation at all? The process at my store was like this:
First work day was orientation; we introduced ourselves, watched some videos covering
some of what the quizzes had, and read over one Safety Guidelines booklet (general food industry stuff) and a printout that had maybe one out of the sixteen questions on the alcohol portion of our alcohol quiz.
Day two -- first official on-the-floor experience -- me and another trainee shadowed another cashier for about two or three quick transactions. They split us up, threw me on the express lane, and just explained things as they came up. I think my trainer might actually get a talkin' to because she didn't teach us how to order change or file out our bill bundles.
Day three -- second official day -- I was supposed to get trained a bit more, but my trainer called out that morning. So, on the registers I went! I had an older cashier (ex-trainer) there to help but she seemed agitated with me, though still helpful, and I made some pretty big mistakes with couponers. On my break, I let HR know I hadn't done my eHR/tax information, so each of the trainees had to go ahead and do that yesterday within their shift.
The difference that seems to be making your experience all wonky is HR was entirely in charge of that checklist for our trainees. Your trainer is likely not actually HR, and at our store HR is there to make sure we understand our rights, what the company expects of us, what customers expect, etc. Imagine being a cashier or sales floor TM and suddenly you have to explain a packet you probably didn't even get when you trained, when your job is to be working with customers or the product, and making sure you're helping struggling team members. So just be communicative with your GSTL and GSA, HR, and also figure out who the ETL for front end is at your store. Those are the people our store recommended going to for any questions. I mean, you don't want to go to HR or your ETL with cashiering questions, but you don't want to go to your GSTL with tax questions.
Some of this stuff is standard retail -- funky training, training that doesn't happen until you run into those situations (like you can't get trained on coupons until you have someone come by with coupons.) Some places do it better. Target did it a little better than my first job, but there's a lot to teach. Just remember that they're probably going to give you the benefit of the doubt since you're new, and don't go in with a negative look on your job right away.
I mean, Target training is notoriously not the best, but you're at least lucky you got a packet. Most stores completely ignore that. Maybe they're trying to make sure people are actually trained properly going into 4Q. Also the first week at least is going to be training so yeah, the majority of your shift tomorrow is going to be quizzes. I don't really see what there is to complain about. If you're working at FA especially they need to make sure you've at least read things on food safety, spills, etc...
I can understand how it'd be kind of confusing for someone new to department retail, since if they gave her the same packet I got, there's actually no information on food guidelines. Just a bunch of questions about stuff you've never dealt with. You have to actually find the videos (we watched them in orientation, so she needs to ask her store where to find that information,) and I'm pretty sure there's some sort of online workshop for the alcohol stuff, but HR just walked us through the quiz instead of actually having us study anything. A month is a LONG time to do those packets though, they're really quick and mostly common sense, aside from a few specific "what temperature should X be kept at," etc.
