Archived Weird Cashier Training?

[blurryface]

Today was my first day of training- I already had orientation and basically just went over the alcohol procedures and hazardous chemicals. I was really surprised though today, I had read a bit on this site to prepare myself... my anxiety can get real bad- and I had no cashier handbook given to me! I just went straight to shadowing a GSA and then taking over a few transactions when it wasn't too busy. I have 2 more days of official training so I don't know if it'll come up later, but I was just wondering if this is normal?

 

[redeye58]

Nope but it sounds like it's fast becoming the 'new' normal.

 

[PassinTime]

I wasn't given any manual either. A few of us in a group were shown some basic transactions while the register was in training mode for about 30 minutes or so, and then set up on a lane. We had an experienced cashier nearby to answer any questions.

 

[Xanatos]

The manual was pretty worthless when I read through it on my first day. Shadowing someone (and then having them watch me) was way more useful.

 

[jamu]

This is basically what I went through :\ except a lot less teaching was done.. I shadowed another cashier for 15 minutes and was put on the register for the next 3 hours lmao........ 3 weeks later i had to train a new cashier -________-- (still not properly trained myself at the time)

 

[aj76257]

Today was my first day of training- I already had orientation and basically just went over the alcohol procedures and hazardous chemicals. I was really surprised though today, I had read a bit on this site to prepare myself... my anxiety can get real bad- and I had no cashier handbook given to me! I just went straight to shadowing a GSA and then taking over a few transactions when it wasn't too busy. I have 2 more days of official training so I don't know if it'll come up later, but I was just wondering if this is normal?

Manual? What manual? Hazardous chemical procedures? More than one day of training? What the hell is this? I shadowed a GSA for 30 minutes of my "training" shift, and that was it.

I wasn't given any manual either. A few of us in a group were shown some basic transactions while the register was in training mode for about 30 minutes or so, and then set up on a lane. We had an experienced cashier nearby to answer any questions.

The register has a training mode? Why wasn't I told any of this?

Gosh, our training system sucks.

EDIT:

This is basically what I went through :\ except a lot less teaching was done.. I shadowed another cashier for 15 minutes and was put on the register for the next 3 hours lmao........ 3 weeks later i had to train a new cashier -________-- (still not properly trained myself at the time)

Sounds like there's a problem at your store, because I was told that the Target policy is not to let anyone train new hires if they haven't finished their 90 days. Otherwise I would've trained a few people by now.

 

[HRZone]

Cashier is one of those positions you learn best by doing. If you run into trouble flip your light, most guest will be patient if you explain you're new.

 

[sunshineyellow]

Sounds like my experience with training- less than 30 minutes of shadowing.
Now that I'm a GSTL, I ensure that the newbies get a full day of shadowing with their trainer, then on their second day I train them one-on-one for a bit, going over the coupon policy and REDcards. If they're comfortable with being on a register then that would be the end of their training.

If you feel uncomfortable and would like to do more shadowing, talk to your GSTL. If they had you on a lane by yourself for most of your first day I doubt they'll put you back with a trainer without prompting.