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I'm Lost! What do you do with the fix a mistake (void transaction) paper that prints out and receipt?

Joined
Oct 18, 2014
Messages
204
Do we staple it together and put it under the drawer slot or throw it away?
 
Joined
Dec 20, 2018
Messages
83
Staple their original receipt (the one that got voided) with the voided slip and put it under the drawer slot. Staple the new receipt with the guest void copy and give it to them.
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
5,347
Staple their original receipt (the one that got voided) with the voided slip and put it under the drawer slot. Staple the new receipt with the guest void copy and give it to them.
This. Explain to the guest that this is their new receipt, and the void slip shows you credited their card back the old amount.
I always say “I’m gonna print you a new receipt” so they don’t get confused why I’m keeping their old one.
 
Joined
Oct 18, 2014
Messages
204
  • Thread Starter Thread Starter
  • #4
Staple their original receipt (the one that got voided) with the voided slip and put it under the drawer slot. Staple the new receipt with the guest void copy and give it to them.
Thanks! So if the guest paid with cash, do you only get 1 or 2 voided slip?
 
Joined
Dec 20, 2018
Messages
83
Form of payment doesn’t matter you will always have 2 voided receipts (your copy and the guest copy)
 
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