Good luck! Give it time to remember what aisles items are located in, it won't happen overnight. I would review the replacement plans and service plans and try to memorize them over a few months, will make dealing with guests mush easier. If you don't know the answer to a question don't be afraid to tell the guest you are not certain but will find out; Either from another team member or by looking it up online.I'm in the process of moving to electronics full time.
I like it so far. And when I don't know stuff I tend to look it up. What are some tips for getting attachments?
TV's - doesn't come with an HDMI Cable so there is an attachmentI like it so far. And when I don't know stuff I tend to look it up. What are some tips for getting attachments?
Cashiering was easy
My former store's offered no product info or training to work in Electronics. All you had to do was pass the Electronic Champion quiz then you were scheduled. Only the TL and Specialists (aka Brand TMs) got any actual info.
Gave no info on street dated items. Only the TL and Specialists (aka Brand TMs) got any actual info.
People would call Electronics asking for technical support.
People would bring their pre-paid cellphones to have topped up.
Then the Holidays were horrid in Electronics for locked items. 1 TM with keys and having zone, watch buttons, and take calls for Electronics, MMB, Home Office, and the GPS lockup in Automotive.
This is the downside to Electronics. When it's slow or moderately busy, it's awesome. It becomes hell when you have 2 buttons going off, you're ringing a guest with 3 guests waiting, both cordless phones are ringing, and there's 2 people waiting for Mobile, and you're the only one in that department, but leadership calls you for anything on that side of the store.
the thing about cashiering at my site is we're high volume, so if you have an 8 hour cashier shift you're almost literally cashiering for all eight hours with no let up. I'm not saying zoning is amazing, but electronics I'd have enough different things to do. Gsa is different because (at least in my store) they don't ring out, they stand by jewelry calling for other people to back up, and if they arenon register it's got maybe ten minutesI must be crazy because I prefer the front end to other departments. When I walk through the store or am in electronics I hate to be the guests personal shopper. At the front end, you ring them up, say have a nice day and send them on their way. Even with the heat I take as GSA, I prefer it then being on the floor.