Archived What do you prefer?

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thatgirl

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Can't remember if I asked this; so sorry if I already did. Anyone in here from electronics that used to cashier? If so, what do you prefer....cashiering or electronics and why?
 
You'd have to be crazy to answer cashier over electronics. Electronics is 50 cents more an hour (same as GSA pay), with a lot less responsibility than a GSA and a job that's more varied than what a cashier does.
 
I prefer electronics but it depends on the person. Some people don't like complicated questions etc. Some people like being in a small area and doing one or two things.
 
thatgirl said:
I'm in the process of moving to electronics full time.
Click to expand...
Good luck! Give it time to remember what aisles items are located in, it won't happen overnight. I would review the replacement plans and service plans and try to memorize them over a few months, will make dealing with guests mush easier. If you don't know the answer to a question don't be afraid to tell the guest you are not certain but will find out; Either from another team member or by looking it up online.
 
At my store it's 1.00 extra an hour.

I like moving around a lot. I don't always stay in one area, so it keeps things fresh. Electronics is super busy with all the work needed to be done, so time flies.

Cashiers have to put up with a lot. Guests are impatient when they arrive, question prices, you have to sell the red card....etc. I can only imagine has tiring it gets. Any place on the sales floor, you get to interact with guests, actually help them and see that you made them happy. I'd pick electronics over cashier any day.
 
I like it so far. And when I don't know stuff I tend to look it up. What are some tips for getting attachments?
 
Attachments don't matter anymore. Just make an offer, do you need some cables or batteries, etc. don't try to remember aisle numbers, just stuff in that area. Always take the guest to the item. Cnet & usa today are great sources for info.
 
thatgirl said:
I like it so far. And when I don't know stuff I tend to look it up. What are some tips for getting attachments?
Click to expand...

Try to learn what comes with major ticket items, and what the guest needs to utilize the item.

Printer - needs ink, paper
Game console - probably needs a controller, batteries for controller (?)
Camera - sd card, maybe a case
Tv - usually needs a cable of some sort
I pad - cover, screen protector
 
thatgirl said:
I like it so far. And when I don't know stuff I tend to look it up. What are some tips for getting attachments?
Click to expand...
TV's - doesn't come with an HDMI Cable so there is an attachment
Game consoles such as Wii U doesn't come with a remote or nunchuks so those two are attachments I know Xbox One and PS4 both comes with 1 wireless controllers ask em if they need an extra controller or game
Camera such as GoPro's you would need a class10 micro sd card and some accessories with it is optional if the guest wants it and for the camera's is most likely an SD Card
For Printers they need a printer cable, paper, ink
Apple TV's would need an HDMI cable
Any iPad air or mini attachments could be an iTunes card, case, screen protector
Soundbars doesn't come with a Fiber Optical Cable
Prepaid phones with card that is an attachment
 
Cashiering was easy

My former store offered no product info or training to work in Electronics. All you had to do was pass the Electronic Champion quiz then you were scheduled for Electronics. Only the TL and Specialists (aka Brand TMs) got any actual training or info.
Gave no info on street dated items. Only the TL and Specialists (aka Brand TMs) got any actual info.
People would call Electronics asking for technical support.
People would bring their pre-paid cellphones to have topped up by TMs.
Then the Holidays were horrid in Electronics for calls and locked items. 1 TM with keys and having to zone, watch buttons, and take calls for Electronics, MMB, Home Office, and the GPS lockup in Automotive.

Then opening Electronics is awful because your the only one on Hardlines.
 
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buliSBI said:
Cashiering was easy

My former store's offered no product info or training to work in Electronics. All you had to do was pass the Electronic Champion quiz then you were scheduled. Only the TL and Specialists (aka Brand TMs) got any actual info.
Gave no info on street dated items. Only the TL and Specialists (aka Brand TMs) got any actual info.
People would call Electronics asking for technical support.
People would bring their pre-paid cellphones to have topped up.
Then the Holidays were horrid in Electronics for locked items. 1 TM with keys and having zone, watch buttons, and take calls for Electronics, MMB, Home Office, and the GPS lockup in Automotive.
Click to expand...

This is the downside to Electronics. When it's slow or moderately busy, it's awesome. It becomes hell when you have 2 buttons going off, you're ringing a guest with 3 guests waiting, both cordless phones are ringing, and there's 2 people waiting for Mobile, and you're the only one in that department, but leadership calls you for anything on that side of the store.
 
I always hated electronics because I didnt want to lie to people when they started asking detailed questions. We are not trained in house to be experts at the items we sell over there like other electronic stores. I have also witnessed people working over there lie as well which I thought was messed up.
 
Pizzaguy12 nailed it.

Generally avoid saying "Would you like..." and use "You need..."

For example: "You need a case to keep your new ipad from getting scratched up. I can show you some of the ones we have." That works a little better than just saying "Do you want a case with this?"
 
NitroKing2110 said:
This is the downside to Electronics. When it's slow or moderately busy, it's awesome. It becomes hell when you have 2 buttons going off, you're ringing a guest with 3 guests waiting, both cordless phones are ringing, and there's 2 people waiting for Mobile, and you're the only one in that department, but leadership calls you for anything on that side of the store.
Click to expand...

The one time I ever hit compliance, it was because I was stuck in electronics during Q4.
 
Before ap I was in electronics, and I'd take that over cashiering or hardlines any day. Cashiers job is to ring out guests, hardlines job is to zone, electronics job is to SELL. I loved the idea of someone waking in pointing to a tv and walking out with a bigger one, or with an hdmi cable and surge protector. It's a great feeling, plus you're helping the guest because they will need that stuff, and there's more opportunity to have those moments in electronics than anywhere else
 
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I must be crazy because I prefer the front end to other departments. When I walk through the store or am in electronics I hate to be the guests personal shopper. At the front end, you ring them up, say have a nice day and send them on their way. Even with the heat I take as GSA, I prefer it then being on the floor.
 
PinkZinnia said:
I must be crazy because I prefer the front end to other departments. When I walk through the store or am in electronics I hate to be the guests personal shopper. At the front end, you ring them up, say have a nice day and send them on their way. Even with the heat I take as GSA, I prefer it then being on the floor.
Click to expand...
the thing about cashiering at my site is we're high volume, so if you have an 8 hour cashier shift you're almost literally cashiering for all eight hours with no let up. I'm not saying zoning is amazing, but electronics I'd have enough different things to do. Gsa is different because (at least in my store) they don't ring out, they stand by jewelry calling for other people to back up, and if they arenon register it's got maybe ten minutes
 
Our store is high volume too, same thing, ring your entire shift. As a GSA, I don't stand around for more then a minute. I don't bark orders unless the store is completely swamped with guests and will ring guests out whenever I can to move people through faster. I will even do the ringing for them on self checkout in order to get them through faster.
When I call for backup, everyone in the store knows its needed, I don't call out for false backups.
Etl's (when new) get mad at me because they say I should be standing up in the front seeing what's going on.. I tell them, if I can't see what's going on while I am walking through the lanes, then I am not doing my job very well.
I think standing still in the front with arms folded (like many do) looks horrible to the guests..
 
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