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What happens when a food TL demotes

Discussion in 'Leadership' started by Starbucksista, Jun 25, 2017.

  1. HRZone

    HRZone ETL HR

    You are right, just like the other thread a few of them struggle managing a larger team and having to be more hands off.

    Here's the problem, the food service TL is required to spend some time there each week. They first have to be Starbucks certified which is 80 hours of hands on training. After that they have to work a minimum 8 hours per week in Starbucks to maintain their certification.

    Again food service is not grocery. You wouldn't hire a McDonald's fry cook to your grocery store because of comparable experience.
    Last edited: Jul 4, 2017
    Delaney and Hardlinesmaster like this.
  2. SrTLall

    SrTLall Team Leader

    I'm a former Food Ave TL from a 1M$+ Food Service store. I did the whole Dallas PHx training thing and was the team trainer for the group, so, believe me when I say I know what it takes to run a successful Food Service team. Of course any TL is going to have to go through the initial training and probably be scheduled in the work center to do so. You can spend time in each work center giving assistance and developing your team without actually being scheduled in the work center, similar to what any decent ETL does. The Food TL can be scheduled consumables and still jump behind the counter to assist Frappy Hour, or a PHx dinner rush. As the week goes by, this TL will accumulate SBUX minimums just by helping out, developing the team, and placing orders. This is the Food TL we're discussing, not some random fry cook. A leadership position requires development, communication, follow-up, and being available to offer competent assistance, not having to be scheduled in any particular work center just to do the grunt work.
  3. Gingersnap

    Gingersnap Guest

    Hi guys!

    I am currently a FTL. Started as Food Ave TL/part time GSTL. Then became Stbx TL. Now I've got all 3. I work in consumables on truck days and in the Stbx once a week. What I'm wondering is- do all FTLs have a GOM assignment like each of their team members? I do, and I find that I have no time for leadership tasks (despite the long list of things that need to get done). I feel like if I didn't have my own assigned shift label I would be better able to know what's going on and who needs help, as well as jump in on days when certain assignments end up larger off the truck. My STL and ETL say there aren't enough hours. So I'm just wondering if it's the same at most stores.
    indigo25 likes this.
  4. indigo25

    indigo25 Every day I'm QMOS'n

    Similar situation. My market day tends to fall on a C&S day, but when it's a dry market day I tend to take over open market and push uboats if the team is struggling (which is most times). STL wants us to use our team to finish tasks and focus on leading + followup, but then the workload won't get done. It's a balance I think many food TLs are probably struggling with. My food team is struggling with losing people and getting the new hires trained up so our shift tags aren't really working at the moment, but I'm sure it will be a bit easier once I'm properly staffed.
  5. TargetLounger

    TargetLounger Senior Team Lead

    Reading all this worries me! Luckily it's still another month or so until my Sbux opens. Until then I'm finishing up my LOD training and focusing on that. I've already been told I'll only spend 2 days or so at Sbux while the rest of my week will be LOD shifts. Hopefully they don't add on Market to me, I heard our TL is struggling over there.

    Cafe has been closed in my store so not worried about that.
  6. Hardlinesmaster

    Hardlinesmaster Business Partner

    Good chance, you will get market too. Spot might be putting that tl on ca for performance.
    Last edited: Sep 10, 2017
  7. glo

    glo Food TL

    Yeah, Food TL should have more than Market at this point in time and I don't think Food Service TL exists in stores without both cafe and Starbucks.
    HRZone and Hardlinesmaster like this.
  8. dmx2k1

    dmx2k1 New Team Member

    Dang sucks to here all these people denoting. It is hard to manage all three, I wonder if they'll change it down the line. My problem is right when I put out one fire another one starts lol. Luckily my starbucks has gotten better since I took over and cleaned up the previous tl mess.
  9. redeye58

    redeye58 Hasta Ba Rista, Baby!

    What's disheartening is that their solution is for the Food TL to have 'strong' TMs in each area - SB, market/FA, etc - but not every store has a strong team or TMs to assist.
    This is where specialists could make the difference but they were an asset eliminated in 2010.
    Him, Hardlinesmaster and Yetive like this.
  10. HRZone

    HRZone ETL HR

    It depends on your org chart level. Issaquah has a fstl who only has Starbucks and a consumables tl who just oversees market.

    My store has a tl who has market cafe and Starbucks
    Hardlinesmaster likes this.
  11. BigEyedPhish

    BigEyedPhish Sr. Team Leader

    This almost entirely depends on how manys stores/per mile radius.

    My old CTL works at my store after stepping down, and I am now actually higher on the totempole.'


    Just read they were a Sr. TL, if that is the case I have no clue, as they have codes/Keys, etc.
  12. squirrely

    squirrely Team Trainer

    Maybe I'm in the minority here, but I do "grunt work" with my team. Not only do I feel it helps me earn their respect, but sometimes the only way to see issues, is to work right alongside them. I'm not saying I always do, but at least once a week I'm doing price change, pushing truck, or setting POGs (SLTL) along with my LOD shifts. I agree that it helps to have strong TM's to help you. I have one who excels at truck, and honestly, she runs truck. I have my go to adjacency setter and one for price change. I can't see everything, so it's nice to have TM's that I can count on.
  13. scbman

    scbman Guest

    Going through the same things here. My Grocery shifts are either on an FDC day where I'm scheduled to push all of dairy or produce/meat, or on a day where I am sole coverage until a closer comes in with no overlap. When we went end to end in food, one of my PA's that's been here since I started quit, one was promoted to another store as TL, and last one went off to college. My ETL & STL asked me to come up with some names of good TM's that I would want to have on my food team, then ignored that list and gave me the few Flow TM's they could convince to do food (nothing against Flow TM's, but having someone who was already trained on SF would've been a plus), and promising them set schedules, then getting mad when the TM's sometimes want those, so we started a new process with an entirely new team. Of course there's no experience pay bonus to try and get some good people from other grocery stores

    My ETLs expect my dry TM's to pull/push autofills, push/backstock RDC, completely zone the department, and god forbid they have one item in reshop, in a 5 hour shift, while the Pets/Chemical closers who only have to zone and reshop, get 8 hour shifts. We'll smart huddle a single pallet of toys but I can't get freshness friday to happen. Something else always "comes up"

    My new ETL thinks a "good cull" takes 15-20 minutes, and when a guest's child got a hold of a bakery date gun and labeled wine for that day, asked me why I had expired wine on the bakery table :rolleyes:. We're getting a starbucks added (we have Cafe now) next year and I'm probably going to try to get out before then :(
  14. glo

    glo Food TL

    I'm in the same boat. I have a solid core team, but the rest aren't that great and have been unreliable. And that core is people that I chose. Everyone else was flow that wanted more hours and a couple of hires I never interviewed. I feel like, if I try to get anything outside of pushing done, the whole process falls behind. The monthly endcap resets take me two weeks plus just because I can't make time to get to them.
    I had a phone interview with a recruiter for a nearby grocer and got an answer back today. Will be interviewing soon. Can't wait to get away from this broken work center.