Archived Whats the policy on giving a % off on electronics stuff

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we finally ran out of the laptop from last weeks ad on friday, well people were still asking about them so our electronics "brand" TM decided to give 35% off another gateway laptop that was $400 regular price, i didnt think with a quantities limited no rain check item they could do that? Didnt even prompt for lod or anything just smacked a few buttons and bam, mega discount
 
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I'm sure someone will ask about it when they do the PCV. I would report it to your TL or ETL if I was you.
 
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Yeah that definitely isn't allowed... Screw the PCV that would have probably set off an alarm the minute "35" was typed in.
 
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Definitely not best practice especially since its quantities limited... They're losing the store money.
 
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I don't think that'd be best practice on quantities limited, but if it were a regular raincheckable item, you could substitute a similar item at the same percent off. (The raincheck itself even says that.)
 
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we finally ran out of the laptop from last weeks ad on friday, well people were still asking about them so our electronics "brand" TM decided to give 35% off another gateway laptop that was $400 regular price, i didnt think with a quantities limited no rain check item they could do that? Didnt even prompt for lod or anything just smacked a few buttons and bam, mega discount

He needs to have chat by his tl or etl. That might of been his buddy who got the discount.
 

Electronics Man

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We actually did this at my store. I asked my ETL-HL and he said of course best practice is NOT to substitute for limited quantity items, but then said only do it if the guest asks for a substitute. We only sold two of the 399.99 gateway. I made it worth the while though, I got accessories and service plans attached to them!
 

redeye58

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If a TM (brand or otherwise) did that at my store without LOD approval, they'd be promoted to guest faster than a blur.
 
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We had an etl and tl fired at our store for doing similar substitutions for themselves.
 
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Quantities limited puts a dampener on substitutions and empowerment, generally high value merchandise like that should not be getting price reduction unless it's a floor model (10% max I believe). Generally though for other stuff if we're out of basics like SD cards I'll substitute another style/brand for the same percentage off so that the guest could walk away with something.
 
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