Who handles return to stock at your store?

Joined
Jun 12, 2016
Messages
38
Most stores I've been to have Guest Service come in 30 minutes early to process it, and some stores have the fulfillment team do it before 9am.

Just curious to see how it works at other stores and what the expectations are.

Thanks.
 

azure

Service Advocate
Joined
Aug 12, 2020
Messages
174
Service desk should handle RTS in my opinion. I work at one of the busiest stores for OPU and we have had lots of problems. I’ve noticed fulfillment team members doing RTS wrong. Service desk also knows where to check besides just saying item not found when it’s not in the bin.
 
Joined
Dec 19, 2019
Messages
3
At my store, usually the 4am SFS person does it so they can reduce their INFs since the morning GM team will push their reshop out. After 7am, guest service takes over RTS.
 
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