I've got some new ETLs at my store that do this. They don't help out either. The old ETLs were great because every moment they weren't doing their own jobs, they'd be helping TM's in various areas. Because hours are in the toilet bowl, I closed alone the other night, and the openers barely were able to touch the line as they were all specialists and had to give their own workloads priority, which is understandable. I knew right away nothing was getting done that day, but the ETL in charge that evening expected everything done, didn't once help, and then at 10:15 asked the GSA why the front end wasn't zoned. We only had one cashier for the last hour and a half and it was super busy, so there was literally no way the front end would have gotten zoned, but she didn't care. This is why hiring kids fresh out of college that only know how to do things by the book and think they're somehow more special than TMs is a crappy idea. Also this etl talks to me like I'm severely mentally handicapped, nevermind the fact that I graduated community college magna cum laude and am simply saving up to finish my last two years. Ok, I'm done venting.