All good! CRC Error moving to a non-scored metric is more in line with the Vibe and common sense really. Guest has a receipt for that TV but no box? Yeah I'm gonna go ahead and accept that return, error or not.
BRLA % is a more useful stat to measure as far as shortage goes.
Seasonality in the markdown process is something im unsure of. Sounds good but I guess we'll have to see how it plays out. I imagine the new "i-buttons" will be similar to those now on cosmetics shortage indicator.