"You don't ever tell me no."

Joined
Jun 14, 2011
Messages
56
#1
My Team lead is at it again!

The other day a coworker of mine was helping a guest sign up for a redcard. However he had a form of ID that she wasn't sure was accepted. She called for our TL to come to electronics. He asked if he could switch to 4 instead. She responded, "No, I need you to come to electronics, it's for guest first." He proceeded to come over and help the guest. Then, while the guest was still there and several other TMs were around, he turned to her and said, "You don't ever tell me no."

After berating her a little more, he THEN pulled her into his office, where he continued to tell her she's not allowed to tell him no, and that she embarrassed him in front of the guest and over the walkie, and demanded she take responsibility and apologize, which she refused to do, as she felt she did nothing wrong. He then coached her for this. After several minutes, she started getting angry and asked if this was all he wanted to talk about and that, if that was so, she didn't want to talk to him anymore, as he was raising his voice at her. He then said, "I decide when this conversation is over." She ended up walking out of the office.

She ended up speaking to HR about what happened, and expressed her concerns and how she felt that she didn't deserve a coaching, didn't think she needed to apologize, and that the TL was overreacting and was disrespectful to her, especially in how he basically yelled at her in front of guests and other TMs.

Several hours later, one of our LODs called her into her office. Without asking her side of the story or how she felt, the LOD told her that she needed to take responsibility for what she did and apologize to the TL. She also told her that talking to HR was akin to 'gossiping' and that if she continued to do that, she would be coached. She then told her from now on, if she has any problems whatsoever, she was only allowed to come to her with them, and if she went to anyone else, whether they be another LOD or HR, it would also be viewed as 'gossiping' and was again threatened with a coaching should she do so. Furthermore, she told her that if she 'gossiped' to anyone about what had happened that day, she would be coached for 'stirring the pot'.

I feel like this is incredibly wrong on so many levels. At this point, my coworker is so terrified that she'll be coached if she goes to anyone about this, that she doesn't know what to do. Any advice on how to handle this?
 
Joined
Jun 8, 2011
Messages
25,230
#3
Called the gstl to electronics! That's what I would done. Some tl's avoid guests when possible, then put sugar coa it. I don't! I would ask for details first & then for help. The coaching I am not certain on.
 
Last edited:
B

Barcode

Guest
#5
I'm sorry but TM is just as wrong as TL (who is techincally more in the right).

People at my store will say "Switch to 3/4" all the time when being called up, and its usually to get information on WHY they are being called up. I will sometimes ask Service Desk to switch to 4 if I'm far away; sometimes its not even for issues that a guest is waiting on. It was incredibly rude for the TM to say "NO, its for guest first" publicly on channel 1, and if I was the TL in question I would have coached her too. Technically the TL is right, TMs shouldn't be directly saying "NO" to a TL; if they have a problem with a request they should discuss it in private with the TL in question. If I pulled that kinda ************ with one of my Team Leads I would be PREPARED to receive a coaching.

The LOD pretty much hit the nail on the head. I'm a bit confused why the LOD used the word "gossiping" though? Then again this story has probably filtered through several people by now.. Clearly the coached TM is the one gossiping since you have stated that she is a "co-worker" :) This incident should be kept private between Her, Her TL, and the LOD. Informing other Target TMs of coaching incidents is a big no-no.

Integrity Hotline. Your store's leadership is messed up.
Oh please....


Anyways, moral of the story: Don't publicly disagree with your TL over the walkie on Channel 1. You can and PROBABLY will be coached for insubordination.
 
Last edited by a moderator:

Rock Lobster

Executive Team Leader
Staff member
Moderator
Joined
Jun 11, 2011
Messages
1,387
#6
I'm sorry but TM is just as wrong as TL (who is techincally more in the right).

People at my store will say "Switch to 3/4" all the time when being called up, and its usually to get information on WHY they are being called up. I will sometimes ask Service Desk to switch to 4 if I'm far away; sometimes its not even for issues that a guest is waiting on. It was incredibly rude for the TM to say "NO, its for guest first" publicly on channel 1, and if I was the TL in question I would have coached her too. Technically the TL is right, TMs shouldn't be directly saying "NO" to a TL; if they have a problem with a request they should discuss it in private with the TL in question. If I pulled that kinda ************ with one of my Team Leads I would be PREPARED to receive a coaching.


Oh please....
We can't tell from this situation... Its really something I would have had to be present for to understand... But from the sounds of the post the TL asked if they could just switch to 4 instead of coming back (which wouldn't have worked)... I think that from the sounds of it, both sides of the story are getting exaggerated (I have never actually heard a TL YELL at someone)... But it just sounds like they made a mountain out of a mole hill, and that the electronics TM probably has other issues working against her (and not just this one situation out of context)... If the perception is she is negative, spreads rumors, and tells TLs no all the time, then that is stemming from more than just a one time walkie incident... Just my opinion...
 
B

Barcode

Guest
#7
We can't tell from this situation... Its really something I would have had to be present for to understand... But from the sounds of the post the TL asked if they could just switch to 4 instead of coming back (which wouldn't have worked)... I think that from the sounds of it, both sides of the story are getting exaggerated (I have never actually heard a TL YELL at someone)... But it just sounds like they made a mountain out of a mole hill, and that the electronics TM probably has other issues working against her (and not just this one situation out of context)... If the perception is she is negative, spreads rumors, and tells TLs no all the time, then that is stemming from more than just a one time walkie incident... Just my opinion...
Yeah, hard to know what really happened since this has been through the gossip mill already before it reached us here....

Still stand by this though:
Don't publicly disagree with your TL over the walkie on Channel 1. You can and PROBABLY will be coached for insubordination.
 
Joined
Jun 30, 2011
Messages
95
#8
I'm sorry but TM is just as wrong as TL (who is techincally more in the right).

People at my store will say "Switch to 3/4" all the time when being called up, and its usually to get information on WHY they are being called up. I will sometimes ask Service Desk to switch to 4 if I'm far away; sometimes it’s not even for issues that a guest is waiting on. It was incredibly rude for the TM to say "NO, its for guest first" publicly on channel 1, and if I was the TL in question I would have coached her too. Technically the TL is right, TMs shouldn't be directly saying "NO" to a TL; if they have a problem with a request they should discuss it in private with the TL in question. If I pulled that kinda ************ with one of my Team Leads I would be PREPARED to receive a coaching.
IMO - Team Member needed a coaching for the insubordination over the public channel 1. Sometimes employees, especially newer ones under a year or two, forget that it isn't just EVERY Target worker can hear tension over the walkies but most of the Guest can as well. When my store is down to a critically low number of working radios, only critical Leadership checks them out. Even in that situation, those 7-10 walkies can act like a loudspeaker and project communication long distances. I was monkey stomped by my first STL when I first felt comfortable enough to make a joke on the walkie and forgot that everyone could hear it. So yes, I think the TM needs to be retrained/reminded that we only use Target Talk over the airwaves, especially channel 1. Anything else needs to go to another channel or make a rendezvous happen. I also think the TM now understands that if ANY potential conflict possible coaching situation might occur, use the buddy system immediately. Then you have witnesses (so the higher up the chain the better) and then document DOCUMENT everything afterwards, even if you have to do it after work or on a break. It is not working off the clock per our DTL. This protects the TM and puts the responsibility on the TL where it should be so a more experienced decision can be made (ok most TLs).

BUT

That TL should have his head thumped by his ETL, HR, and the STL. The TM probably could have avoided a coaching by properly challenging her leadership (not immediately on the Sales Floor or while there are Guest/task to be dealt with) in a professional way. This would be an outstanding time for the more experienced TL to not only VERBALLY chat with the TM about the mistake over the walkie, but to also demonstrate the benefits of having an open communication process between the command ranks. This TL failed miserably by 1) loosing his professionalism on the Sales Floor and putting the Brand as risk in front of Guest 2) not taking non-situational conversation off-line 3) demonstrating the wrong way to communicate 4) showing how much of an a-hole he is and discrediting himself as an approachable Leader 5) having any communication, especially with an employee of the opposite gender, about performance and corrective actions without a third party 6) loosing his professionalism by not seeking partners before the situation escalated to where unprofessionalism occurred 7) gossiping himself to his Leadership and peers 8) discouraging any TM from approaching HR for conflict resolution 9) not taking partnership with HR after both sides have met privately to resolve the conflict 10) utilizing a system of back channel communication that gives the TM a sense of being "Ganged up on" with no outlet for resolution and 11) getting outside and non-involved or unnecessary parties involved (LOD) for such a minor conflict in the grand scope of the store.

I know we are only hearing one side of the story from the low man on the totem pole but this situation sounds like they threw BP out the window. I would totally understand if this TM wanted to leave the company over this which is sad because it really isn't a complicated problem to address. And I would be careful with threatening the Team Hotline call. It's not as democratic or a good shoulder to cry on as most believe.

By the way, I have had to protect myself by documenting everything and I found this guy's website very helpful. Basically he created these time and task management forms to print off and use at work. I keep track of everything that happens during my shift in 15 minute intervals so both my boss(es) and I can have a crystal clear picture on where my time goes everyday, who task me with what and at what priority they want it done, and all the little things that add up each day that detract from the total expected workload (Guest service, team lifts, Guest carry outs, "hey can you help me do this for 5 minutes..").

http://davidseah.com/productivity-tools/
 
Joined
Jul 16, 2011
Messages
778
#9
Last i heard HR was there to listen to those incidents and help.

lol my store didn't have an hr for about 5 months because of "headcount." And yeah I think it's more common than not for a target stores leadership to be FUBAR-ed (lol u know how target loves acronyms). I've been a long time lurker on these sites and I've noticed the only people who stand up for target are ETLs or people paid by target to spread disinformation on the interwebs!
 
Joined
Jun 12, 2011
Messages
834
#10
Target has an open door policy, period. If a team member feels for any reason that they need to speak with someone about a situation that happened in the store they have every right to go to any leader they are comfortable with and voice their concerns. This team member went to HR and voiced their concerns. The HR from what I read did not take sides but rather listened, which is what they should do. Any TL or ETL telling a team member they are not "allowed" to speak to anyone else is plain wrong. Also anytime you feel uncomfortable with a leader during a coaching, it is your right to ask if HR can sit in on the conversation. to threaten a team member with corrective action for going to HR is a huge violation of the open door policy.
The actual situation was handled poorly on both sides. When asked to go to 4 the team member should have complied and briefly stated that she needed help with a red card. The TL should have either offered to come right over (best case) or asked if a GSTL was available to help. To humiliate anyone over the walkie is inexcusable.
 
B

Barcode

Guest
#11
lol my store didn't have an hr for about 5 months because of "headcount." And yeah I think it's more common than not for a target stores leadership to be FUBAR-ed (lol u know how target loves acronyms). I've been a long time lurker on these sites and I've noticed the only people who stand up for target are ETLs or people paid by target to spread disinformation on the interwebs!
Disinformation at its finest here.... Majority of posters here are TMs and some TLs. As for myself, only a TM.
 
Joined
Jun 9, 2011
Messages
579
#12
After reading this my first question is - Why didn't the Tm just switch to 4 like the TL asked? (Do TM's honestly realize how much TL's and ETL's are called to come here and come there and 90% of the time it can be solved on the walkie)

I would have coached her for her actions. I am finding the story about the TL yelling and the ETL threatening her if she talks to HR to be complete BS. It's made up crap to try and make the TM look good (I may be wrong but in my experiences it's the TM in trouble who makes the biggest fuss). The TM should go in, apologize to the TL and grow up.
 

buliSBI

Former Team Member
Joined
Jun 17, 2011
Messages
2,996
#13
Not saying I don't believe it...but its 3rd party info. But it sounds to me like a simple breakdown of communication between the TM and TL.

If indeed the TM was told to apologize by the LOD and TL, then a call to Integrity Hotline needs to done. TLs & LOD need to be level headed and take matters of discussion off the floor. They should never raise their voice in no matter the aspect. And then the TM be told by the LOD that for now on, all matters or problems now have to go through that one person. Store management needs to be unbiased and have an open door. The HR is supposed to be the contact when you have a problem with leadership.

I would say at most have the TM talk to the STL, if the STL was not involved in situation. Have them honestly talk to the STL about the situation, and ask for feedback about the situation.
 

talan123

Team Member/Troll
Joined
Jun 16, 2011
Messages
652
#14
Linky- is your friend.

The team member did the right thing, there is enormous pressure in electronics to speed things up, especially when you are processing a red card. Besides she wasn't saying no to him, she was saying no to the idea that switching channels would get anything done.

For the executive to come down like that on a team member... That's an entirely different beast that needs special handling.
 

commiecorvus

Former Signing Ninja
Staff member
Moderator
Joined
Jun 10, 2011
Messages
15,809
#15
Linky- is your friend.

The team member did the right thing, there is enormous pressure in electronics to speed things up, especially when you are processing a red card. Besides she wasn't saying no to him, she was saying no to the idea that switching channels would get anything done.

For the executive to come down like that on a team member... That's an entirely different beast that needs special handling.
Also interesting to know if he has a habit of brushing off people who need help.
The executives handling of the situation as reported was completely wrong.
 
Joined
Jun 8, 2011
Messages
162
#18
"Oh please", indeed.

1. A TL telling a TM, "You don't ever tell me no." That's not a correct thing for a TL to say, and depending on the tone, could have sounded threating, too.

2. Embarrassing a TM (on purpose) in front of a guest.

3. An ETL telling a TM that talking to HR is "gossiping". WTF?

These are integrity issues, and they are exactly what the Integrity Hotline is there for.
 
B

Barcode

Guest
#19
Reading Comprehension Alert. A majority of posters here are neutral or negative in their stance towards spot.
I'm sorry, but some of us try and enjoy our jobs, and maintain a positive attitude.
oh and there's no doubt in my mind you're a teamlead lol!
If you had any reading comprehension, you would see that I am a GSA, which is a TM position.


Defend the TM all you want, but even with the vague details that we have, the TM started the problem by publicly humiliating their TL over channel 1 to the ENTIRE STORE, and in front of a guest. That is a lot more serious compared to the TL reprimanding the TM in front of the same guest. Also said TM has been spreading information regarding their coaching(s) to their friend(s) at their store, which is how we learned about this event in the first place. Disagree with me if you want, but discussing corrective action with your co-workers is unprofessional. Remember that we are only hearing the TM's side, and even then, not directly. If we heard the TL's side, I guarantee you it would sound entirely different (not saying it would be unbiased either).
 
Joined
Jun 17, 2011
Messages
128
#21
Linky- is your friend.

The team member did the right thing, there is enormous pressure in electronics to speed things up, especially when you are processing a red card. Besides she wasn't saying no to him, she was saying no to the idea that switching channels would get anything done.

For the executive to come down like that on a team member... That's an entirely different beast that needs special handling.
At face value, I wouldn't have coached the TM. It sounds like she either was having a tough time, or needed to be Fast. However if it was done with attitude over the walkie for everyone to hear, that would be different. If first offense I'd just pull her aside later on and give a friendly reminder using good business communication...

"Hey, I noticed you seemed a little irritated earlier when you called for help. Is anything wrong? Is there anything I can do to help?" after that depending on circumstances you could suggest it as best practice to always switch to another channel when calling for someone. At my old store, anytime we wanted to get a hold of someone we had to ask them to switch to another channel, so we never really had that issue.

As a TL you are a supervisor sure, but you should be a bit more caring for those under you. Most didn't get into that position just to act like an ass. (At my old store, some did seem to get into that position for that reason lol)

All that being said, her store leadership is dysfunctional. I can't even imagine what working there is like.
 

Formina Sage💯

Probably still better than you at the stacker
Staff member
Administrator
Joined
May 15, 2011
Messages
1,644
#22
I've never met a GSA that doesn't have that holier-than-thou, Spot-lovin' attitude, like most TLs and ETLs.
Gee I almost forgot that no employees are allowed to enjoy their jobs. Furthermore, that attitude has been noted as a regrettably important part of getting ahead in the company. Welcome to real life, where bull************ting and getting lucky pay off just as often, if not more often, than honest hard work!
 
Joined
Jun 17, 2011
Messages
128
#23
Gee I almost forgot that no employees are allowed to enjoy their jobs. Furthermore, that attitude has been noted as a regrettably important part of getting ahead in the company. Welcome to real life, where bull************ting and getting lucky pay off just as often, if not more often, than honest hard work!
This is why I laugh at the stupidity of millions of people. Having that level of dysfunction in any business reduces profitability ten fold. There are millions of people selling their companies short by cutting corners and promoting idiots while they burn out their best workers. It's all because the average business professional has a short term view. Luckily we still live in a (somewhat) free world and can form our own businesses to compete... haha yeah right. American consumer mentality is so messed up compared with the rest of the world it isn't worth it.
 
Joined
Sep 3, 2011
Messages
41
#24
"Oh please", indeed.

1. A TL telling a TM, "You don't ever tell me no." That's not a correct thing for a TL to say, and depending on the tone, could have sounded threating, too.

2. Embarrassing a TM (on purpose) in front of a guest.

3. An ETL telling a TM that talking to HR is "gossiping". WTF?

These are integrity issues, and they are exactly what the Integrity Hotline is there for.
This 100%. The leadership handled this situation completely wrong and did not follow Target policy at all.
 
Joined
Jun 10, 2011
Messages
244
#25
Wow, this topic sure seems to be generating a lot of heat.
It seems to me the TM’s refusal to change channels was definitely out of line and petty. It doesn’t even make any sense. I can’t think of a good reason to ever refuse to change channels, but the TL’s response to the act was wildly out of proportion. No disrespect to your opinion, Imerzan. I do agree with your general take on the matter but I don’t think the refusal rises to the level of “humiliating”. If the TM said something like, “No, I’m not going to four, you bleeping so and so” , that would be a different matter, but I think what the TM said merely qualifies as irritating and inappropriate, not humiliating. If the TL felt humiliated, I think that TL may be too thin-skinned to work in such a people-centric job. I think the TL’s response should have been to privately explain why it inappropriate and insubordinate, and then have a conversation with the TM about how to do better next time. Too many TL’s see coachings as strictly opportunities to yell at TMs for “bad” behavior and don’t ever use them as tools to help TMs (as well as the TLs themselves-- TLs should be willing to listen to and learn from TMs) do better. That approach would have avoided involving higher-ups and would have made the TM feel involved in the solution and given her a dignified opportunity to take ownership of her mistake instead of feeling like the victim of an out-of-control TL.
 
Joined
Sep 3, 2011
Messages
41
#26
Wow, this topic sure seems to be generating a lot of heat.
It seems to me the TM’s refusal to change channels was definitely out of line and petty. It doesn’t even make any sense. I can’t think of a good reason to ever refuse to change channels, but the TL’s response to the act was wildly out of proportion. No disrespect to your opinion, Imerzan. I do agree with your general take on the matter but I don’t think the refusal rises to the level of “humiliating”. If the TM said something like, “No, I’m not going to four, you bleeping so and so” , that would be a different matter, but I think what the TM said merely qualifies as irritating and inappropriate, not humiliating. If the TL felt humiliated, I think that TL may be too thin-skinned to work in such a people-centric job. I think the TL’s response should have been to privately explain why it inappropriate and insubordinate, and then have a conversation with the TM about how to do better next time. Too many TL’s see coachings as strictly opportunities to yell at TMs for “bad” behavior and don’t ever use them as tools to help TMs (as well as the TLs themselves-- TLs should be willing to listen to and learn from TMs) do better. That approach would have avoided involving higher-ups and would have made the TM feel involved in the solution and given her a dignified opportunity to take ownership of her mistake instead of feeling like the victim of an out-of-control TL.
"He asked if he could switch to 4 instead. She responded, "No, I need you to come to electronics, it's for guest first."

He didn't refuse to change channels, the TL needed to know if it could be handled over the walkie, the TM said no and explained why. TM's do that to me all the time, I will sometimes ask if they really need my presence or can I just answer a question on a different channel. If they say no I go to where I'm needed. This sounds like a young TL who is on a power trip and a sorry excuse for an executive team. These situations are why people don't like working at Target. I really hope the TM calls the integrity hotline and gets this sorted out.
 
Joined
Jun 9, 2011
Messages
579
#27
The other day a coworker of mine was helping a guest sign up for a redcard. However he had a form of ID that she wasn't sure was accepted. She called for our TL to come to electronics. He asked if he could switch to 4 instead. She responded, "No, I need you to come to electronics, it's for guest first."
So the Tm couldn't ask that over the walkie? The TM could have switched to 4 and asked, it's another case of a helpless TM who has to have their hand held.
 
Joined
Jun 10, 2011
Messages
244
#28
"He didn't refuse to change channels, the TL needed to know if it could be handled over the walkie, the TM said no and explained why. TM's do that to me all the time, I will sometimes ask if they really need my presence or can I just answer a question on a different channel. If they say no I go to where I'm needed."

The TL was likely going to have that kind of interaction with the TM but just wanted to have it on a different channel. Channel 1 is best saved for very short interactions and the other channels are best for conversations. TMs often think their problem need to be handled in person (especially new TMs) but they are often mistaken. Even if it was truly necessary to handle the problem in person, the TL wanting a detailed heads-up on what the problem was before he got there is completely appropriate. That gives him time to think through the best solution on the way (or to brace himself to deal with an angry guest). If that is not your personal style, I think that’s fine but I still don’t think that makes it okay for the TM to flat out refuse to change channels. She couldn’t possibly know what why the TL wanted her to do that until she actually changes channels and finds out.

"This sounds like a young TL who is on a power trip and a sorry excuse for an executive team. These situations are why people don't like working at Target. I really hope the TM calls the integrity hotline and gets this sorted out."

I agree with this, particularly the part about the TL, but I chose not to comment on the response from higher-ups because the story got pretty murky at this point.
 
Joined
Jun 8, 2011
Messages
162
#29
Gee I almost forgot that no employees are allowed to enjoy their jobs. Furthermore, that attitude has been noted as a regrettably important part of getting ahead in the company. Welcome to real life, where bull************ting and getting lucky pay off just as often, if not more often, than honest hard work!
I have no problem with anyone loving their job. I was mainly referring to the "better than you" attitude that most TLs and ETLs have, which GSAs try to bathe in as well.
 
OP
OP
S
Joined
Jun 14, 2011
Messages
56
#30
I guess I should clear a few things up.

1.) There was another team member when this all occurred. He told me she never spoke with a hint of attitude or impatience.

2.) There have been several people who seem to be unsure on whether the TL told her to switch to four, or asked if he could switch to four instead of going to electronics. It was the latter, and she was just answering his own question when she said no.

3.) I realized that several people didn't understand why she was asking him to come over in the first place. One, she had already tried calling for a GSTL and got no response, and two, the guest was starting to get ornery over the wait. Also when she tried to swipe the state prison id, the register wouldn't take it, and she needed a supervisor to override.

4.) Several people are seemingly upset that she told me what happened. We're close friends and this was something she told me off the clock because she was concerned and wanted advice on how to proceed. She even told me, "I'm I only telling you this because I'm really worried, and needed some advice on what to do. But please don't tell anyone, I don't want this to become a big issue."

She ended up talking to HR and also calling the integrity hotline. Hopefully something will be done.
 
Joined
Jul 16, 2011
Messages
778
#31
I'm sorry, but some of us try and enjoy our jobs, and maintain a positive attitude.

If you had any reading comprehension, you would see that I am a GSA, which is a TM position.
cool story bro. Lol I could put down that I'm Ceo but that doesn't mean it's true. Ask tha steinhaffel bout that.
 

buliSBI

Former Team Member
Joined
Jun 17, 2011
Messages
2,996
#34
If the situation was true, the TM was not out-right defiant...only requesting the TL to come to electronics for a guest first.

If a TL can get angry over a simple 'No.' Then they should re-examine their leadership skills. The TL at most should have said...Next time communicate this way so it doesn't come over negatively. Now if the TM had a history of defiance..then the TL should raise their voice only off the floor.
 
Joined
Jun 10, 2011
Messages
497
#35
For one, the TM was wrong, you don't say it's for the guest you need to stay on one, you do as your TL asks and move to 3 or 4, because they want to know what you need. Sometimes a TM will ask a TL to come over for something they don't really even need to be present for when they're working on an important task.

That being said, the way in which the TL, and subsequently the LOD (assuming ETL) handled the situation (you don't ever tell me no/in front of a guest/LOD making speaking to HR akin to snitching...just so you know, that's what we're there for) was very wrong. I'd either go back to your ETL-HR with that information, or your STL. If you feel uncomfortable with those options, perhaps call the integrity hotline. However with the way the TL and ETL acted in this situation, that could very well backfire...have them be careful.
 

commiecorvus

Former Signing Ninja
Staff member
Moderator
Joined
Jun 10, 2011
Messages
15,809
#36
Not to sidetrack the thread but ...
We all know that Spot tracks this site.
That's why most of us do our best to keep our real identities secret.
There are people who feel it's their responsibility to support the company and post accordingly.
That said, I seriously doubt if any of the posts you see are Spot directed.
 

FiFoMaster

The "Go-To" Guy
Joined
Jun 27, 2011
Messages
44
#38
Sounds like your store is as bad as mine.

That ETL shouldn't be working there. ETL-HR and the STL are the people you talk to when you have an issue with someone. Even if that TM is under your area, they still can go to the ETL-HR and talk. Saying you can't and can be coached for it is just sad.

The TL raising his voice and reprimanding a TM on the floor are big no-no's. Also, he shouldn't have talked to her about it unless a female was present. Personally i find that rule stupid, but (at least at my store) if you are a male ETL/TL and need to reprimand a female TM, you must have another female present. No exceptions.

Don't get caught up in it. Let your friend deal with it by herself. No reason for others to get in trouble >.<

EDIT: Also, your friend told you this in confidence and you decided to tell the interwebs about it?:mda:
 
Last edited:
B

Barcode

Guest
#39
Personally i find that rule stupid, but (at least at my store) if you are a male ETL/TL and need to reprimand a female TM, you must have another female present. No exceptions.
So if a Female TL/ETL needs to reprimand a Male TM, does another Male need to be present? Honestly.... The hypocrisy.

Basically that rule infers that Women are inferior... So much for equality.
 
Joined
Sep 12, 2011
Messages
2
#40
sounds like an everyday occurance at my store... where the gstl will take lunch orders on channel 1 from all the tl and etls in the building and then yell at the tm's in the building when a call box goes off cause she gets cut off... O_O
 

commiecorvus

Former Signing Ninja
Staff member
Moderator
Joined
Jun 10, 2011
Messages
15,809
#41
So if a Female TL/ETL needs to reprimand a Male TM, does another Male need to be present? Honestly.... The hypocrisy.

Basically that rule infers that Women are inferior... So much for equality.
I don't know if it's every store but at ours if an ETL is going to do a reprimand they always have another person ETL or TL in the room.
Having a witness is very handy.
And it's not just male ETL/TL to female TM, they make sure there's a male present if a female ETL has to do a reprimand.
 
Last edited:
B

Barcode

Guest
#42
I don't know if it's every store but at ours if an ETL is going to do a reprimand they always have another person ETL or TL in the room.
Having a witness is very handy.
And it's not just male ETL/TL to female TM, they make sure there's a male present of a female ETL has to do a reprimand.
Okay, I guess that isn't so bad then, still a silly rule though.

We don't have that rule at our store... Honestly I think its kind of embarassing having someone else there while you are being reprimanded... Makes it much more embarassing for the TM being coached.
 
Joined
Jun 10, 2011
Messages
244
#43
I don't know if it's every store but at ours if an ETL is going to do a reprimand they always have another person ETL or TL in the room.
Having a witness is very handy.
And it's not just male ETL/TL to female TM, they make sure there's a male present if a female ETL has to do a reprimand.
Isn't this to avoid any potential for an accusation of sexual harassment?
 

talan123

Team Member/Troll
Joined
Jun 16, 2011
Messages
652
#44
It's actually to prevent that and other incidents that can occur such as threats/violence and anything else you can think of.

People are weird.
 

FiFoMaster

The "Go-To" Guy
Joined
Jun 27, 2011
Messages
44
#45
We've had problems at our store with ETL's/TL's reprimanding TM's in non brand ways and resulted in a corporate visit. The STL, ETL's and TL's had to be there and work the floor while TM's were interviewed. It got nasty :(

I actually prefer a person in there with me, just because of the things i've had happen to me before (an ETL lied in front of me and ETL_HR, leading to worse things). A TM has the right to have a witness in any coaching/sit down so rather be safe than sorry!
 
Joined
Sep 16, 2011
Messages
5
#46
Nobody was wrong. Seriously! This ************ ONLY happens at Target, where there is some weird level of dysfunction that keeps people from acting ************ing normal! Let's break it down for what it was. TM asked for help, TL didn't want to walk his ass down there and tried to settle it over radio, then got irritated that TM wouldn't. From TM perspective, she was trying to get ************ done. Simple as that. She wasn't looking for bull************, she was trying to do her ************ing job and now has to hear an earful because she didn't go over the twelve step target process for proper ************ing communication over a goddamn radio. AND YOU WONDER WHY PEOPLE HATE THIS PLACE! OH PLEASE!
 
Joined
Jun 9, 2011
Messages
579
#48
That's one possibility, here's another.
The TL was busy and didn't have time to deal with yet another clueless TM who can't take a piss or make a god damn sandwich without being given detailed instructions and holding their hand through the entire process for the 4th time (I am not saying all TM are like that but come on, you know you have them at your store also).
 
B

Barcode

Guest
#49
Yeah I've been getting used to our habitual help buttoners lol. Always the same clueless people heh.
 
Joined
Sep 16, 2011
Messages
5
#50
Hmm

I think most places frown upon a tm being insubordinate to their supervisor publicly.
Ummm, no. Most places don't blow little insignificant things out of proportion. It wasn't like she was mocking him or anything. "NO! Oh BURRRRRRRRNNNN!" Um, I think not. Only at Target do stupid things get turned into great giant ordeals. At my job currently if I told my boss "no, i need you to come here." he'd probably tell me to hold on a minute, but then he would come and deal with the issue, and that would be it. period. end of it. Because we don't have complexes about who's above or below someone. we have customers. That's the mentality i'm glad I escaped. And you'll realize it to once you move on from this place.
 
Top